Search scroll bar does not show so users can scroll up or down

[#1]

The scroll bar does not show so users can scroll up or down to find results from the search.

I just upgraded to Robohelp 2017 from Robohelp 9 client last week.

I had the same problem in Robohelp 9 and I did not want this problem to continue in Robohelp 2017.

I have looked through the Robohelp forum and could not find how to resolve this problem.

I am using Webhelp Pro but Robohelp 9 server is not connected because of connection problems.

I have set it up to use Webhelp Pro but got the same results.

I am know nothing about JAVA, my background is with IBM mainframe. I only do because my supervisor asked.

How do I correct this problem?

System Attributes:

RoboHelp 2017 Version 13.0.0.257

WebHelp Pro 9.0.1.262

Windows 7

[#2]

The scroll bar does not show so users can scroll up or down to find results from the search.

I just upgraded to Robohelp 2017 from Robohelp 9 client last week.

I had the same problem in Robohelp 9 and I did not want this problem to continue in Robohelp 2017.

I have looked through the Robohelp forum and could not find how to resolve this problem.

I am using Webhelp Pro but Robohelp 9 server is not connected because of connection problems.

I have set it up to use Webhelp Pro but got the same results.

I am know nothing about JAVA, my background is with IBM mainframe. I only do because my supervisor asked.

How do I correct this problem?

System Attributes:

RoboHelp 2017 Version 13.0.0.257

WebHelp Pro 9.0.1.262

Windows 7

[#3]

OK, first thing is to apply the latest RH2017 patch to ensure that you're working with the most current version. You say that you are generating WebHelp Pro - are you hosting that output on a webserver that's running RoboHelp Server? If so, what version; if not, then you shouldn't be creating WebHelp Pro - that's specially formulated to work on the RH Server product.