searchresult sidebar is closed only after clicking TOC

New Here ,
May 28, 2020

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After searching a word in the seach bar, no search results appeared for the particular word.
The problem is that, no result window/sidebar is closed only by clicking the TOC

How will i rectify it?

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searchresult sidebar is closed only after clicking TOC

New Here ,
May 28, 2020

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After searching a word in the seach bar, no search results appeared for the particular word.
The problem is that, no result window/sidebar is closed only by clicking the TOC

How will i rectify it?

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May 28, 2020 0
Adobe Community Professional ,
May 29, 2020

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I suspect the answer will be that the sidebar is expected to show results and if not the user will do an amended search, then close when they are finished.

 

You haven't said what version of RoboHelp you are using, what output and what skin so that's the best answer I can give.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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May 29, 2020 0
New Here ,
May 31, 2020

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Hey thank you for the reply.

I'm using robohelp 2019 and generated output using charcoal grey_1

Please find the sample imag of serach result below. The no-result search results are ony after clicking on TOC.

Is this an expected behavior?

help.png

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May 31, 2020 0
Adobe Community Professional ,
Jun 01, 2020

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That does not look like Charcoal Grey, the results seem to be mid screen. In an uncustomised version of Charcoal Grey the results should be on the left. I also not seen icons on the left in any skin.

 

image.png

 

There is no X, it is intended that you click another icon.

 

It's the same in 2019 Classic and 2019 New UI.

 

 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Jun 01, 2020 0
Amebr LATEST
Adobe Community Professional ,
Jun 01, 2020

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I think Azure Blue and Charcoal Grey remember the tab you were on when you closed the help last.

 

I did a quick test.

1. Open output generated using Azure Blue skin. The TOC tab is open by default.

2. Click the Search tab.

3. Close the browser window.

4. Open the Azure Blue output. The Search tab is open by default.

 

This was running locally. I'm not sure if it's different on a web server or if it depends on browser settings (I've futzed with mine a lot).

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Jun 01, 2020 0