I am using RH 2020.3.32 and am testing out the "Share for Review" feature with a co-worker. The co-worker does not have any problems but when I click the "Create Link" button, I get an error message "Share for Review: Unable to share <name of the review I set up". I have Creative Cloud Desktop installed (installed only recently) and it shows that I am logged in as the same user as RH. Any suggestions for troubleshooting?
This note in the help implies cloud storage isn't always enabled for your CC account. Have you checked that?
For optimal performance, we recommend you to verify that the cloud storage is enabled in your account. "
@Amebr Yes, I have creative cloud desktop installed. No idea if that is the same as "cloud storage is enabled". That message doesn't tell me how to check.
I suppose if you expand the cloud icon and can see a GB value just below the bar, then you have cloud storage, but I really don't know as I've never used it., sorry.
I clicked on the cloud icon and it says 1.3 MB of 2 GB used.
Have you resolved this?
See www.grainge.org for free Authoring and RoboHelp Information
I emailed support Wednesday morning about this issue and it is now Friday afternoon and I have not heard back from them. yet.
I have sent you an email and let's connect on Monday to look into the issue.
Update: I talked to Ajit (Adobe support) on Feb 2, and ended up sending some log files to help them troubleshoot. Since then (it is now Feb 10), I have not heard anything from Adobe support.
Sorry for the delay in response.
I was not available since last few days.
I have shared an update with you regarding the issue that you have reported with "Shared review" functionality via email. Please check and I will definitely let you know once I have any further update on this.
Update: Support (Ajit) has contacted me. This is a bug (#RH-8604) and Support is working on it.