I'm having an untold number of problems with RH2020 - and had just as many problems with RH2019.
Has anyone had any issues with getting Share for Review to work? After looking at Peter's guidance, I notice my 'Share' box is lacking options. When I try to start the review session, it says 'Unable to start sharing':
Have you clicked the Create button? That's when you see the other options.
Thanks as always Peter.
I have, then get 'Unable to start sharing'. I've contacted technical support as well.
Just checking to see if you have "Creative cloud for Desktop App installed" and did you sign in using the same user as RH ?
I don't! I'll install it now!
That worked. Thank you.
Here's the link for anyone else needing to install.
That said, I'm having an issue where, once I've started sharing a review - including setting who's invited etc - those settings are no longer accessible after clicking away from that tab.
So, where I could once see those settings and the live link, it reverts to this:
Is that how it should behave?
They should come back if you click the Share button again.
It's all explained in the RoboHelp Tour on my site.
Please click on Create and you would be all set up.
Apologies, to clarify:
Got it, can you please log a bug on tracker.adobe.com around the same, we can look into this for an upcoming update and fix it there.
Did you select some topics before configuring?
I did. The actual review shars and is perfectly fine. But the settings vanish after the fact, rendering it fairly useless.
Please clarify is it just the settings when you click Share that are missing or is it that if you close RoboHelp and reopen it, the whole review is missing?
If you haven't tried the latter, please do so and let me know.
More often than not, I have problems with it. Adobe has been promoting it hard on the InDesign splash screen. Now I'm embarrassed because I talked my team into using it. Most times I try to update the link, i get an endless spinning circle with no indication of what it's doing. For older links, forget it. You have to delete the link and start over. Duplicating files also causes conflicts.
@ShaneH Are you having problems with Review in RoboHelp or InDesign. It sounds like that latter but you have posted in the Robohelp forum where we cannot help with other products.
See www.grainge.org for free Authoring and RoboHelp Information