Share for Review not working

[#1]

Hi all,

I'm having an untold number of problems with RH2020 - and had just as many problems with RH2019.

Has anyone had any issues with getting Share for Review to work? After looking at Peter's guidance, I notice my 'Share' box is lacking options. When I try to start the review session, it says 'Unable to start sharing':

[#2]

Hi all,

I'm having an untold number of problems with RH2020 - and had just as many problems with RH2019.

Has anyone had any issues with getting Share for Review to work? After looking at Peter's guidance, I notice my 'Share' box is lacking options. When I try to start the review session, it says 'Unable to start sharing':

[#3]

Have you clicked the Create button? That's when you see the other options.

[#4]

Thanks as always Peter.

I have, then get 'Unable to start sharing'. I've contacted technical support as well.

[#5 · Accepted solution]

Just checking to see if you have "Creative cloud for Desktop App installed" and did you sign in using the same user as RH ?

thanks

Amitoj SIngh

[#6]

I don't! I'll install it now!

[#7]

That worked. Thank you.

[#8]

Here's the link for anyone else needing to install.

https://creativecloud.adobe.com/apps/all/desktop/pdp/creative-cloud

[#9]

That said, I'm having an issue where, once I've started sharing a review - including setting who's invited etc - those settings are no longer accessible after clicking away from that tab.

So, where I could once see those settings and the live link, it reverts to this: 

Is that how it should behave?

[#10]

They should come back if you click the Share button again.

It's all explained in the RoboHelp Tour on my site.

[#11]

Please click on Create and you would be all set up. 

thanks

[#12]

Apologies, to clarify:

1. I create a review
2. Configure it.
3. Works fine.
4. Click to another tab or part of the system.
5. When I go back to that review and click 'Share' those settings have gone?
6. If I click Create again, it re-introduces those settings - but with all my configurations wiped out.
7. Rinse and repeat!

[#13]

Got it, can you please log a bug on tracker.adobe.com around the same, we can look into this for an upcoming update and fix it there.

Thanks

Amitoj Singh