Share for Review not working

[adamm45990798]

Hi all,

I'm having an untold number of problems with RH2020 - and had just as many problems with RH2019.

Has anyone had any issues with getting Share for Review to work? After looking at Peter's guidance, I notice my 'Share' box is lacking options. When I try to start the review session, it says 'Unable to start sharing':

[Peter Grainge]

Have you clicked the Create button? That's when you see the other options.

[adamm45990798]

Thanks as always Peter.

I have, then get 'Unable to start sharing'. I've contacted technical support as well.

[Amitojsingh · Accepted solution]

Just checking to see if you have "Creative cloud for Desktop App installed" and did you sign in using the same user as RH ?

thanks

Amitoj SIngh

[adamm45990798]

I don't! I'll install it now!

[adamm45990798]

That worked. Thank you.

[Peter Grainge]

Here's the link for anyone else needing to install.

https://creativecloud.adobe.com/apps/all/desktop/pdp/creative-cloud

[adamm45990798]

That said, I'm having an issue where, once I've started sharing a review - including setting who's invited etc - those settings are no longer accessible after clicking away from that tab.

So, where I could once see those settings and the live link, it reverts to this: 

Is that how it should behave?

[Peter Grainge]

They should come back if you click the Share button again.

It's all explained in the RoboHelp Tour on my site.

[Amitojsingh]

Please click on Create and you would be all set up. 

thanks

[adamm45990798]

Apologies, to clarify:

1. I create a review
2. Configure it.
3. Works fine.
4. Click to another tab or part of the system.
5. When I go back to that review and click 'Share' those settings have gone?
6. If I click Create again, it re-introduces those settings - but with all my configurations wiped out.
7. Rinse and repeat!

[Amitojsingh]

Got it, can you please log a bug on tracker.adobe.com around the same, we can look into this for an upcoming update and fix it there.

Thanks

Amitoj Singh

[Peter Grainge]

Did you select some topics before configuring?

[adamm45990798]

Hi Peter,

I did. The actual review shars and is perfectly fine. But the settings vanish after the fact, rendering it fairly useless.

[Peter Grainge]

Please clarify is it just the settings when you click Share that are missing or is it that if you close RoboHelp and reopen it, the whole review is missing?

If you haven't tried the latter, please do so and let me know.