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Snippets containing popup links: Popups appearing in wrong place

New Here ,
Feb 24, 2016

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This is in a WebHelp output, published using RH 2015. It contains a handful of snippets, some of which contain links that open popups.

In the output, when I click one of these snippets' popup links, the popup opens in the lower-left corner of the frame instead of adjacent to the clicked link. This means the popup frequently appears below the visible segment of the topic, as if clicking the link did nothing at all.

How do I get snippet popups to appear next to their links, like regular content popups do?

Thanks!

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Snippets containing popup links: Popups appearing in wrong place

New Here ,
Feb 24, 2016

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This is in a WebHelp output, published using RH 2015. It contains a handful of snippets, some of which contain links that open popups.

In the output, when I click one of these snippets' popup links, the popup opens in the lower-left corner of the frame instead of adjacent to the clicked link. This means the popup frequently appears below the visible segment of the topic, as if clicking the link did nothing at all.

How do I get snippet popups to appear next to their links, like regular content popups do?

Thanks!

TOPICS
WebHelp

Views

442

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Feb 24, 2016 0
New Here ,
Oct 12, 2016

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This problem persists, and I could really use an answer, if anyone has any ideas. I don't want to remove all snippets from my project, but that's what I'll need to do if I can't get these popups working.

Anybody know of a fix? Thank you!

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Oct 12, 2016 0
Contributor ,
Oct 12, 2016

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I'd be curious if the HTML code of the popup is specifies a location and / or size of the popup. Can you post what the source code looks like?

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Oct 12, 2016 0
New Here ,
Oct 14, 2016

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The code in the topic is only a one-line reference to the snippet:

<?rh-placeholder type="snippet" ref="Perform new document keyword search (menu bar)" ?>

The popup link's code in the snippet is as follows:

(<a href="javascript:BSSCPopup('Popups/Details/Keyword_search_tips.htm');"

                id="a2">Show

examples of advanced keyword search entries.</a>)

Does that provide any clues? Thanks!

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Oct 14, 2016 0
Adobe Community Professional ,
Oct 12, 2016

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Have you applied all the fixes for RH2015 and regenerated your help?

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Oct 12, 2016 0
New Here ,
Oct 14, 2016

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Just applied the latest updates, regenerated and deployed the WebHelp, and the issue persists. The update might have solved some other issue, but not this one. Thank you for the idea, though!

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Oct 14, 2016 0
Adobe Community Professional ,
Oct 14, 2016

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Can you post some of the code as prhmusic2 asks?

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Oct 14, 2016 0
New Here ,
Oct 14, 2016

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Already done so, but the post is "Currently being moderated." I assume it'll show up here as soon as somebody clears it.

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Oct 14, 2016 0
LEGEND ,
Oct 14, 2016

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yeah, that moderation thing is a bear. For those of us that need to deal with it, it literally takes about 45 seconds to populate the list so we can get at it to clear it.

I hate that. But it should be approved now. Thanks for the heads up. Rick

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Oct 14, 2016 0
New Here ,
Dec 08, 2016

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Don't suppose anyone has found the solution to this? My Help project uses popups abundantly, and I'm hoping I won't have to sacrifice snippets. Any input appreciated. Many thanks!

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Dec 08, 2016 0
LEGEND ,
Dec 08, 2016

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Does it make a difference if you use a custom sized popup instead of a auto sizing popup?

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Dec 08, 2016 0
New Here ,
Dec 08, 2016

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Hi Willam -- thanks for the idea. I just tried that, but alas, no difference. The popups are still appearing in the topic's far lower left corner.

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Dec 08, 2016 0
New Here ,
Apr 20, 2017

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Just thought I'd try again here, in case anyone's found a remedy. You'll find the issue's source code in this thread, plus various attempts at fixing. Ideas? Thanks!

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Apr 20, 2017 0
Adobe Community Professional ,
Apr 20, 2017

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Have you tried it with a trial copy of RH2017 on some non-production machine? Playing with a copy of the project of course...

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Apr 20, 2017 0
New Here ,
Apr 21, 2017

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Jeff, thanks for the suggestion! Just tried it, though, and alas -- the issue persists.

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Apr 21, 2017 0
Adobe Community Professional ,
Apr 21, 2017

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Well fire up the Bugbase then ;>)

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Apr 21, 2017 0