Snippets not being created

[michelled60596123]

I am using RoboHelp 2019.0.9

When I create Snippets they do not appear in the Snippets pane as demonstrated in the following screenshot. Does anyone else have this issue?

We are due a RoboHelp update, does anyone know when it is coming?

Kind regards

Michelle

[Erwin.Timmerman]

Hmmm that's a bit strange. I've tested myself now with 

C:\Teeeeeeeeeeeeeeeeeeeest\Foooooooooooooooooooooor\A_Loooooooooooooooooooooooonggggggggggg\Paaaaaaaaaaaaaaaaaaaaaaaath\RoboHelp_Reimagined

with a long path and some underscores, and the snippet creation still works for me. 

The use of unicode characters also works fine, when I use the folder RöbōHelp_Rëïmägined, it still creates snippets just fine.

When I make the path even longer:

 C:\Teeeeeeeeeeeeeeeeeeeest\Fooooooooooooooooooooooooooooooooooor\A_Looooooooooooooooooooooooooooooooooooooooooooooooonggggggggggg\Paaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaath\RoboHelp____________________________Reimagined

The project doesn't open at all, I get into the project opening splash page when I double-click on the project file. So when a path actually is too long , the project has bigger problems than creating snippets.

I hope this gives the troubleshooters some extra data to work with.

[Jeff_Coatsworth]

Best practices in RH-land have always been to keep things short - c:\projects\<project_name>\ - for minimal issues. 😁

[Peter Grainge]

@MDDwork My apologies. I must sit nearer the screen. 🙂 I will let Adobe know about the underscores.

@Erwin Wondering if you exceeded Windows limit of 256 characters. Nobody can get around that.

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www.grainge.org

[Peter Grainge]

@MDDwork. Adobe do not think the underscores should give problems. Please try with a project close to the root of the drive. C:\MyTestProject for example.

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www.grainge.org