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!SSL! zipped file does not allow files to work

Participant ,
Nov 22, 2019

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I am using RoboHelp 2017.

I have always zipped the !SSL! folder and uploaded to sharepoint sites. Now, when I do, I always receive notification that the changes in a guide do not show or the files can't be used. Today I looked at the Index file in the SSL folder. It open fine. Then I zipped the SSL folder and when I look at the Index, it does not display properly.

Why did this used to work but no longer does?

I am using Responsive HTML5 Output.

Thank you,

Michele

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!SSL! zipped file does not allow files to work

Participant ,
Nov 22, 2019

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I am using RoboHelp 2017.

I have always zipped the !SSL! folder and uploaded to sharepoint sites. Now, when I do, I always receive notification that the changes in a guide do not show or the files can't be used. Today I looked at the Index file in the SSL folder. It open fine. Then I zipped the SSL folder and when I look at the Index, it does not display properly.

Why did this used to work but no longer does?

I am using Responsive HTML5 Output.

Thank you,

Michele

TOPICS
HTML5 layout

Views

103

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 22, 2019 0
Adobe Community Professional ,
Nov 22, 2019

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Outputs have always been designed to work unzipped. I don't know how you have managed to just upload a zip file without then extracting it and got it to work.

 

Maybe a Sharepoint user can help here but I wouldn't expect it to work unless Sharepoint has some functionality that I'm not aware of.


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www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Nov 22, 2019 0
Contributor ,
Nov 25, 2019

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That's also what I thought. I suspect something has changed in Sharepoint (the way that it handles the contents of zip files), and not in RoboHelp. Maybe the sysadmins configured something differently. Could be a safety setting. 

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Nov 25, 2019 0