Sub sections missing in Word output

Explorer ,
Feb 11, 2021 Feb 11, 2021

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I created an Online type TOC with Sections and "sub" sections. When I output a Word file with that TOC, the top-level sections come through as Heading 1s as I'd expect, however the sub-section "Tasks" is not in the Word file at all. Am I missing something? Robohelp 2020, build 2020.3.32.

Robohelp TOC:

rh_toc.png

Word nav and page where I thought the sub-section heading would be:

word_nav.png

TOPICS
Output presets

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Adobe Community Professional , Mar 01, 2021 Mar 01, 2021
It simply means that the Tasks section name in the first image will not appear in the TOC. The topics below (Add Task and Work Task) will appear in the TOC immediately below Delete. The heading levels of the topics are nothing to do with that. They will appear in the document as designed. Including all section names regardless of level will be considered as a feature change for a future update. ________________________________________________________ See www.grainge.org for free Authoring an...

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Look in the Layout section of the preset. There is an option to include section headings. Is that selected?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Feb 17, 2021 Feb 17, 2021

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I have everything checked on in the Layout section. Here's what it looks like:

2021-02-17 09_16_34.png

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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There's a page on my site about the new TOCs but as far as I can see, you have things set up correctly. The Table of Contents (grainge.org)

 

Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Feb 22, 2021 Feb 22, 2021

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Peter Grainge looked at my project and confirmed this appears to be a bug. He reported it to Adobe, so I'm going to mark this as done.

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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I'm sorry to say that Adobe do not regard this as a bug. For the Word output nested sections will not display and your only option for Word is to move all sections to one level.

 

What you can do is enter what you see as top level sections in upper case and what would have been lower levels in mixed case. That indicates some sort of hierarchy.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Whilst this issue is not regarded as a bug, that does not mean it will not be considered as a feature request in future updates.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Peter, does this mean currently Word output can only have H1 and H2 levels based on topics? Anything lower must be content within a topic?

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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It simply means that the Tasks section name in the first image will not appear in the TOC. The topics below (Add Task and Work Task) will appear in the TOC immediately below Delete.

 

The heading levels of the topics are nothing to do with that. They will appear in the document as designed.

 

Including all section names regardless of level will be considered as a feature change for a future update.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Thanks for clarifying.

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