SVG does not show up in printed documentation

Explorer ,
Jan 15, 2019

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I'm using RH 2019.0.4. I have a project that needs both HTML5 and printed output. The HTML5 is fine, but the svg files do not show up in the printed documentation. Does anyone have any suggestions? The svg files are a big improvement for the HTML5, which is why I upgraded to RH2019, but I can't use it if those same image files aren't supported in the printed output.

Hi LDill,

I believe you are using illustrator to create the SVG image. It is recommended to turn off the responsive option for images used in PDF.

You can use Conditions to use responsive images in the web outputs and non-responsive images in the PDF output. Please let me know how that works for you.

Thanks

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SVG does not show up in printed documentation

Explorer ,
Jan 15, 2019

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I'm using RH 2019.0.4. I have a project that needs both HTML5 and printed output. The HTML5 is fine, but the svg files do not show up in the printed documentation. Does anyone have any suggestions? The svg files are a big improvement for the HTML5, which is why I upgraded to RH2019, but I can't use it if those same image files aren't supported in the printed output.

Hi LDill,

I believe you are using illustrator to create the SVG image. It is recommended to turn off the responsive option for images used in PDF.

You can use Conditions to use responsive images in the web outputs and non-responsive images in the PDF output. Please let me know how that works for you.

Thanks

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Documentation

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554

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Jan 15, 2019 0
Adobe Community Professional ,
Jan 15, 2019

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Well, their marketing blurb says it's supported:

"Enrich content with Scalable Vector Graphics

Now import and use great-looking visuals that look super sharp across mobile, web and print with SVG support."

Adobe Robohelp (2019 Release)-New Features (I don't know why the first search result is the dk site, but the text is in English, so...)

I'd log a bug on tracker.adobe.com

In the meantime, you could kludge it using condition tags. Condition the inserted SVGs as online only and insert png versions of each, conditioned for print only. Not ideal, but if you need this functionality urgently, it will work.

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Jan 15, 2019 0
Adobe Community Professional ,
Jan 16, 2019

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Not wishing to contradict Amber but don't log a bug yet. I contacted someone at Adobe and there is an issue with some SVGs. If you will kindly send me one of your SVGs, they will look into it.

See the Contact page on my site and send the file attached to an email on this occasion. Do make sure you include a link to this thread.

Is this happening with all your SVGs or just some? If the latter, send a good one as well. Also include any information you can about how the SVGs were created.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Jan 16, 2019 0
Adobe Employee ,
Jan 20, 2019

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Hi LDill,

I believe you are using illustrator to create the SVG image. It is recommended to turn off the responsive option for images used in PDF.

You can use Conditions to use responsive images in the web outputs and non-responsive images in the PDF output. Please let me know how that works for you.

Thanks

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Jan 20, 2019 0
LDill LATEST
Explorer ,
Jan 21, 2019

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Thank you! While not ideal, it does work this way.

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Jan 21, 2019 0