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System hangs before displaying Open Connection dialog box

New Here ,
Jul 12, 2019

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I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056.

I cannot open new projects from version control within RH.

  1. In RH, I click File > Open Project > Version Control.
  2. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.

     The system hangs and doesn't go on to display the Open Connection dialog box. 

  1. I close RH using Task Manager.
  2. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.
  3. I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.
  4. I click Yes and the project opens without issue.

     

Following are my RH settings.

RHSettings.png

Anyone know how to fix this issue?

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Source control

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System hangs before displaying Open Connection dialog box

New Here ,
Jul 12, 2019

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I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056.

I cannot open new projects from version control within RH.

  1. In RH, I click File > Open Project > Version Control.
  2. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.

     The system hangs and doesn't go on to display the Open Connection dialog box. 

  1. I close RH using Task Manager.
  2. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.
  3. I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.
  4. I click Yes and the project opens without issue.

     

Following are my RH settings.

RHSettings.png

Anyone know how to fix this issue?

Topics

Source control

Views

96

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 08, 2019

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Anyone have a solution? Thanks! 

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