System hangs before displaying Open Connection dialog box

[#1]

I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056.

I cannot open new projects from version control within RH.

1. In RH, I click File > Open Project > Version Control.
2. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.

     The system hangs and doesn't go on to display the Open Connection dialog box. 

1. I close RH using Task Manager.
2. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.
3. I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.
4. I click Yes and the project opens without issue.

Following are my RH settings.

Anyone know how to fix this issue?

[#2]

I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056.

I cannot open new projects from version control within RH.

1. In RH, I click File > Open Project > Version Control.
2. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.

     The system hangs and doesn't go on to display the Open Connection dialog box. 

1. I close RH using Task Manager.
2. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.
3. I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.
4. I click Yes and the project opens without issue.

Following are my RH settings.

Anyone know how to fix this issue?

[#3]

Anyone have a solution? Thanks!