Table of Contents dropping items in Responsive HTML5 output

Explorer ,
Oct 02, 2015

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I just noticed that one of the Table of Contents sub-folders in our Online Help project does not display any items when output to Responsive HTML5. The topics are all there in the project, and when I output to Webhelp, I still see the topics in the TOC. The sub-folder has approximately 75 topics. My initial suspicion was that a Conditional Build Tag was preventing the topics from showing, but I looked at the tags and I don't see any reason for that to be the case. Does Responsive HTML5 have a TOC folder limit? Anyone have any idea about what's going on here?

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LEGEND ,
Oct 02, 2015

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Perhaps you have more than one TOC and you are pointing to the one you aren't intending?

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CN13579 AUTHOR
Explorer ,
Oct 02, 2015

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I actually have 3 TOCs but that isn't the problem. I tried making a copy of the sub-folder and deleting about 30 items and they displayed fine, so I'm thinking that Responsive HTML5 can't handle that many items in a folder. I ran into a problem recently where I found that the Index will crash Responsive HTML5 projects if it gets too big. I'm starting to worry about how limited Responsive HTML5 is.

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LEGEND ,
Oct 03, 2015

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I use Responsive HTML5 for projects with over 2500 topics. Do your topics or folders use any special characters or uncommon filenames (with spaces and the like)?

I did see this problem occuring in one oI fixed it by better applying CBT's to the TOC. I forgot the exact issue, but it had to do with CBT's when using merged TOC's. Can you try to create an output without applying any CBT's or filters in the output?

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CN13579 AUTHOR
Explorer ,
Oct 05, 2015

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Hi William. Thanks for the response.

Our topics and folders do not have any special characters. As far as I have seen, the other folders and sub-folders in the TOC display their topics correctly. The problematic folder, though, may be the largest of them all. It's hard to say for sure because there are so many, but after spot checking, that certainly seems to be the case.

As for CBTs, the folder/topics in question only have the main project CBT applied to them, so I don't see how it can be an issue. I tried generating the output without any filtering or a build expression and the issue still occurs. So I'm still leaning towards a software limitation being the problem. Have you tried putting more than 75 or so topics in a TOC sub-folder and generating it in Responsive HTML5? Will it open?

Here's a screenshot of the TOC in the Responsive HTML5 output without any filtering or a build expression. The other sub-folders open and display topics without any issue, but the folder labeled "Contracts" opens (the open icon is shown) but does not display any topics, though there should be many.

TOC issue.PNG

¯\_(ツ)_/¯

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Adobe Community Professional ,
Oct 06, 2015

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In the source file enter a term that is not in any topic such as "bluegiraffe". Then regenerate the output and search on that term. Is it found? If not that confirms the topic is not making it into the output. A check of the output folder would also confirm that.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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CN13579 AUTHOR
Explorer ,
Oct 06, 2015

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The topics are definitely in the output. I can find them through search, and some of them are also linked in other TOC folders or hyperlinks in topics. Perhaps someone else could try adding a lot of topics (maybe 75 or 100) to a TOC folder and see what happens in the Responsive HTML5 output?

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Adobe Community Professional ,
Oct 06, 2015

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There's a similar sounding bug reported in the adobe bug tracking tool, although not reproduced by Adobe yet. It involves Win10, Framemaker and potentially double quotes in the TOC. Might be worth creating an item and/or voting on the existing one? (Or maybe that's you - I can't tell from your visible user id )

Bug#4061371 - Table of Contents in Responsive HTML5 Output: not all Sub-Entries in TOC visible

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CN13579 AUTHOR
Explorer ,
Oct 07, 2015

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Thanks. That doesn't really sound like my problem. We don't use quotes in the TOC, or Framemaker. I created a bug: Bug#4070141 - Table of Contents in Responsive HTML5 does not display items in folders or subfolders ...

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CN13579 AUTHOR
Explorer ,
Nov 23, 2015

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Adobe closed our bug report stating that they could not reproduce the issue. This remains a huge problem for us. A contributing factor may be that our project/TOC is very large, and I don't know if adobe tested on anything other than a blank project/TOC.

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LEGEND ,
Nov 24, 2015

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Can you share the project with me? I would like to have a look. You can contact me at contact [at] wvanweelden [dot] eu.

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Adobe Community Professional ,
Nov 24, 2015

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Did you give Adobe a copy of the project for them to poke? That’s often the most product way of having them figure out what’s going on.

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Adobe Employee ,
Nov 25, 2015

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We have tried to reproduce the issue on various projects with very large TOCs but this bug is not reproducible at our end.
We have made many fixes related to Responsive HTML5 in latest RH 12.0.2 patch.
Please upgrade to the latest Patch.
Kindly revert if the issue is still not resolved in the latest patch.


Thanks and Regards,

Nitika Mangla

Adobe

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