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Tech Suite 2015 and RoboHelp 2019

New Here ,
Jul 18, 2019

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I have the 2015 Tech suite on my computer and it was working fine.  I added Robohelp 2019 stand-alone to the same computer.  When I did that it made me re-enter my Tech Suite key.  When I did that the RoboHelp 2019 won't work??  

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Tech Suite 2015 and RoboHelp 2019

New Here ,
Jul 18, 2019

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I have the 2015 Tech suite on my computer and it was working fine.  I added Robohelp 2019 stand-alone to the same computer.  When I did that it made me re-enter my Tech Suite key.  When I did that the RoboHelp 2019 won't work??  

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Jul 18, 2019 0
Adobe Community Professional ,
Jul 18, 2019

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It has always been the case with the suites that you can upgrade the whole suite but not just one component using the same licence. If you upgrade a component, that comes with its own key but it does not integrate with the old suite.

The suite key is not valid for 2019 so it doesn't work.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jul 18, 2019 0
New Here ,
Jul 18, 2019

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I have separate valid license keys for both products. 

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Jul 18, 2019 0
Adobe Community Professional ,
Jul 18, 2019

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Yes I understand. The thing is you have put the TCS key in 2019. If you put

the 2019 key in, 2019 will work but not as part of the suite because it is

not part of the 2015 suite.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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