Topics with a gap at the top of the page

Explorer ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

This is something that has been happening seemingly randomly for a long time. Some topics have a gap at the top of the page while others start at the top as expected. Here's a side by side comparison:

Topic gap.png

 

The headings for both of these topics use the same style and they use the same css file. I don't see anything in the html that would explain this, as far as I can tell. Anyone have any idea why some topics have a gap at the top?

TOPICS
Classic, HTML5 layout

Views

267

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

This only in the HTML5 output or do you see it happening in the RH project topics? Does it happen if you generate other types of output?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

Which version of RoboHelp and is it up to date? There was a similar issue in 2019 fixed in an update.

 

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

This is Robohelp Classic 2019, up to date. When I do a preview in Robohelp for a topic with a gap, there is no gap. I've only tried this in HTML5 output. It's the only output we use.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

Copy link to clipboard

Copied

Any master page involved. In the output have you tried specifying the CSS in the layout?

 

If that doesn't help, try taking a fresh copy of the skin you are using. You will need to give it a different name, perhaps just add "2" at the end.


www.grainge.org

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

By comparing generated HTML5 topics with and without the gap, I found that all of the topics with the gap have the following html near the top (possible serial number edited out):

 

<object id="hhctrl" classid="clsid:[Possible Serial Number?]" 
 width="0" height="0" vspace="0" hspace="0" border="0" type="application/x-oleobject"></object>

  

I'm not sure what's putting that into the generated files. It seems random. When I remove it from the generated topic html file, the gap disappears.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

What was the source of the content in RH? That code looks like the remmants of some OLE linking or object embedding. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

So far I've been unable to find anything in the source files that would explain it. I know some of our files have mso tags from copying from Word but when I've cleared those out it hasn't seemed to solve the issue. I'm going to keep looking for the cause but for now I can just mass search/replace from the generated files to fix it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

Another google search on the type= bit indicates that it might come from some HTMLHelp objects. Was any of this project reverse-engineered from a CHM? (just grasping at straws)

Another idea would be to check the source RH template files to see if any of them are messed up with this code.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

Earlier I suggested trying a fresh copy of the skin. Did you try that?

 

If you import a good topic and a bad topic into a new project, do both remain as they were?


www.grainge.org

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

Also there is a thread about the same problem in 2019 New UI. A hotfix was released for that and there is a link to that on my site.

 

I have asked Adobe if that includes a fix in the Classic version but you could install that anyway if you want to go ahead.


www.grainge.org

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

LATEST

I have ascertained that the cause of the 2019 New UI could not occur in 2019 Classic so the hotfix will not help.

 

If you import those two topics into a new project using the same CSS, skin etc, does the problem still occur?


www.grainge.org

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation