Highlighted

Transparent PNG Files in RoboHelp

New Here ,
Jun 19, 2020

Copy link to clipboard

Copied

What are the RoboHelp requirements for transparent PNG files?  

RoboHelp is not happy with the transparent PNG files we generate.  We increased color depth as has been suggested, but no joy. 

Views

72

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Transparent PNG Files in RoboHelp

New Here ,
Jun 19, 2020

Copy link to clipboard

Copied

What are the RoboHelp requirements for transparent PNG files?  

RoboHelp is not happy with the transparent PNG files we generate.  We increased color depth as has been suggested, but no joy. 

Views

73

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 20, 2020

Copy link to clipboard

Copied

I have never had any problems with PNGs but I think some older versions of RoboHelp may have done. You haven't said what version you are using or what problems you are having.

 

You haven't said which version of RoboHelp you are using. 

  • If you are using a Classic version please go to File Help > About and confirm the version shown. If it is 2019 Classic, please add "Classic" when advising the version number.
  • If you are using the New UI, the version number will  be found in Help > About. Please add "New UI" if the version number starts 14.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 08, 2020

Copy link to clipboard

Copied

It was purchased in 2017.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 09, 2020

Copy link to clipboard

Copied

In 2017 you could have purchased 2015 or 2017 but both versions should handle PNGs. I have never had a problem with them.

 

  1. What exactly is the problem?
  2. What are you using to create the PNGs?
  3. Have you tried with some other tool just to compare?

 

 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

The backgrounds that are transparent in other environments are not transparent in RoboHelp.

Applications used: Illustrator, PhotoShop, GIMP, Corel PaintShop Pro. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 10, 2020

Copy link to clipboard

Copied

Not transparent in the output or just the source files? What happens when you generate an output?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

Not transparent in the source files. That makes it a challenge to position them. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 10, 2020

Copy link to clipboard

Copied

That can't be fixed. What I am getting at is they should be OK in the output so as long as they are, the particular problem you have is one you somehow have to work around. Difficult to suggest anything without being able to see.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...