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Trying to create an iOS mobile app with Robohelp 2015 Release, but encountered internal error

New Here ,
Feb 24, 2016

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Starting compilation...

Mobile App preprocessor 12.0.0.306

Clearing output folder...

Compiling c:\Users\h118005\Desktop\Mobile App\!SSL!\Mobile_App\index.html ...

Preparing to create Mobile App output...

Preparing files for Mobile App output...

Copying files...

Updating files...

Finished preparing in 3 sec(s)

Initializing compiler...

Generating Mobile App 1.00 (12.0.0.306)...

Processing TOC data...

Updating topics...

Updating First_Topic.htm...

Updating New_Topic1.htm...

Updating New_Topic2.htm...

Finished updating topics in 1 sec(s) : total 3 topic(s).

Processing index data...

Processing glossary data...

Processing full-text search data...

...........

Finished processing full-text search data in 0 sec(s)

Processing context-sensitive help data...

Applying screen layout page (Topic) to topics...

Finished compiling Mobile App output in 5 sec(s)

Generating Zip...

Uploading Mobile App To Phone Gap Build Server...

App Upload Success.

Building the App on the server

Uploading Mobile App To Phone Gap Build Server Failed.

Internal error encountered,  Failed to generate Mobile App.

Compilation complete.

Can anyone tell me what's wrong with this?

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Trying to create an iOS mobile app with Robohelp 2015 Release, but encountered internal error

New Here ,
Feb 24, 2016

Copy link to clipboard

Copied

Starting compilation...

Mobile App preprocessor 12.0.0.306

Clearing output folder...

Compiling c:\Users\h118005\Desktop\Mobile App\!SSL!\Mobile_App\index.html ...

Preparing to create Mobile App output...

Preparing files for Mobile App output...

Copying files...

Updating files...

Finished preparing in 3 sec(s)

Initializing compiler...

Generating Mobile App 1.00 (12.0.0.306)...

Processing TOC data...

Updating topics...

Updating First_Topic.htm...

Updating New_Topic1.htm...

Updating New_Topic2.htm...

Finished updating topics in 1 sec(s) : total 3 topic(s).

Processing index data...

Processing glossary data...

Processing full-text search data...

...........

Finished processing full-text search data in 0 sec(s)

Processing context-sensitive help data...

Applying screen layout page (Topic) to topics...

Finished compiling Mobile App output in 5 sec(s)

Generating Zip...

Uploading Mobile App To Phone Gap Build Server...

App Upload Success.

Building the App on the server

Uploading Mobile App To Phone Gap Build Server Failed.

Internal error encountered,  Failed to generate Mobile App.

Compilation complete.

Can anyone tell me what's wrong with this?

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329

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New Here ,
Feb 25, 2016

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Hi,

Can you please share the PhoneGap logs with us?

You can find the log as shown in image below: Log in to PhoneGap server

mobileapp.png

Click on log button to open the log file.

Also, in you case an error will be shown here. Please let us know that error also.

Share the log file at sumahesh@adobe.com

Thanks and Regards,
Surbhi Maheshwari

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Adobe Community Professional ,
Feb 26, 2016

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Have entered the required user ID, password and completed the iOS Signing Key setup?

For Android devices you can create a developer mode app without a user id but the above are required for iOS.

Take a look at the sample projects where there is a topic on creating mobile apps.

If that fails then take up Surbhi's offer to look at the logs.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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