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Twisty image not "twisting"

Adobe Community Professional ,
Jan 03, 2018

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Hi guys,

Just wanted to find out if people using RH2017 are experiencing this problem (I'm on RH11, Multiscreen HTML5).

Conditions: Output contains dropdowns with Twisties enabled, skin/screen layout includes Highlight Search Results checkbox.

1. Search for a word that occurs inside a dropdown.

2. Select the Highlight Search Results checkbox.

3. Click the search results link for the topic with a dropdown.

Can you confirm that the twisty image is not "twisting" when the dropdown is opened because of search highlighting? That is, it is still in the "closed" position, even though the dropdown text is displayed?

e.g. In the image below:

  • "Tip" shows a closed twisty image and the content is not displayed (search term is not in the dropdown text).
  • "Entitlement" shows the closed twisty image, but the content is displayed because 'care' is highlighted from the search.

Twisty-not-opened.png

I've quickly tested Multiscreen HTML5 and Webhelp in RH11 and see the same behaviour in both outputs.

Many thanks

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HTML5 layout

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Twisty image not "twisting"

Adobe Community Professional ,
Jan 03, 2018

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Hi guys,

Just wanted to find out if people using RH2017 are experiencing this problem (I'm on RH11, Multiscreen HTML5).

Conditions: Output contains dropdowns with Twisties enabled, skin/screen layout includes Highlight Search Results checkbox.

1. Search for a word that occurs inside a dropdown.

2. Select the Highlight Search Results checkbox.

3. Click the search results link for the topic with a dropdown.

Can you confirm that the twisty image is not "twisting" when the dropdown is opened because of search highlighting? That is, it is still in the "closed" position, even though the dropdown text is displayed?

e.g. In the image below:

  • "Tip" shows a closed twisty image and the content is not displayed (search term is not in the dropdown text).
  • "Entitlement" shows the closed twisty image, but the content is displayed because 'care' is highlighted from the search.

Twisty-not-opened.png

I've quickly tested Multiscreen HTML5 and Webhelp in RH11 and see the same behaviour in both outputs.

Many thanks

Topics

HTML5 layout

Views

473

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LEGEND ,
Jan 04, 2018

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Okay, what you have demonstrated is that for you, when you search, the results aren't showing the proper image.

What about when you click the link? Do the twisties work okay then?

My gut says we will discover this is a bug in the programming.

Cheers... Rick

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Adobe Community Professional ,
Jan 04, 2018

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Yep, once I click the dropdown link the images twist, but that one remains "backwards" which is very disconcerting. (I'm kinda hoping it's fixed in 2017, but I feel like it probably isn't... )

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Adobe Community Professional ,
Jan 05, 2018

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I think I see what is going on here. It used to be that if a search found a term in a dropdown, the content was not expanded so the user was confused. Then in response to requests they changed things so that the search does expand the dropdowns with the search term. However, it is not expanding it by clicking the dropdown so the javascript that turns the twisty is not being deployed.

Are you using the method on my site and Willam's or the method built into RoboHelp?


See www.grainge.org for RoboHelp and Authoring information. $£0.00

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jan 05, 2018

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I tested in the sample project (for the screenshot) so I think that's just Robohelp's method.

In our live help we have an "Expand All Links" javascript file to allow a button to expand the dropdowns in some topics, but I'll have to check if an alternate twisty method is implemented.

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Adobe Community Professional ,
Jan 07, 2018

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I've checked and we are using Willam's twisty script only for the Expand All Links single button method. The twisties themselves are the Robohelp implementation.

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Adobe Community Professional ,
Jan 08, 2018

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With that out of the way, then I agree with Rick that it looks like a bug. You know what's coming.

Please follow this link to report bugs and request features. The more people who do so, the higher it gets prioritised.

https://tracker.adobe.com

Post the link to that bug in this thread and others can vote for it.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Amebr LATEST
Adobe Community Professional ,
Jan 08, 2018

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Thanks Peter. Was hoping it was fixed already

Here's the bug report:

RH-1229 Twisty not twisting

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