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Unable to delete empty folders in the My RoboHelp Projects folder.

Participant ,
Mar 22, 2016

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RoboHelp 2015 (12.0.2.384)

Unable to delete empty folders. I get a "Could not find this item" error message. Tried deleting in Project Manager, Explorer, and DOS.

Finally was able to delete that folder. I had to go into DOS and find the hidden folder and delete it. DOS makes my head hurt. I didn't use FileZilla because our company does not allow us to install anything not approved. I believe RoboHelp must be doing something under the covers and had a reference to that folder that I could not find.

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Unable to delete empty folders in the My RoboHelp Projects folder.

Participant ,
Mar 22, 2016

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RoboHelp 2015 (12.0.2.384)

Unable to delete empty folders. I get a "Could not find this item" error message. Tried deleting in Project Manager, Explorer, and DOS.

Finally was able to delete that folder. I had to go into DOS and find the hidden folder and delete it. DOS makes my head hurt. I didn't use FileZilla because our company does not allow us to install anything not approved. I believe RoboHelp must be doing something under the covers and had a reference to that folder that I could not find.

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Mar 22, 2016 0
Contributor ,
Mar 22, 2016

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Couple of things I've run into:

Did you delete the folders elsewhere? Like through File Manager (Windows Explorer)?  If you did, you'll need to recreate the folders there and then try deleting them.

In Project Manager check under Images. If there were images in any of the topics that are gone, the images reside here. You'll need to remove the images from the folders that correspond with your empty folders. These folders are created automatically for the images. I was ready to pull my hair out at one time..

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Mar 22, 2016 0
Participant ,
Mar 22, 2016

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Sorry, no luck. I recreated the folders, then deleted them. I still get a "Could not find this item" error message. Since this is an empty folder, it has no images.

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Mar 22, 2016 0
Contributor ,
Mar 22, 2016

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Okay, so when you recreate the folders, don't delete them outside of RoboHelp. Recreate the folders and then go back into RoboHelp and delete them.  RoboHelp can't delete what "isn't" there. (Even though you can technically see the folders in RH, they aren't where they are supposed to be so RH can't delete them.)

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Mar 22, 2016 0
Contributor ,
Mar 22, 2016

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Or maybe that's what you tried. You recreated them outside of RH and then attempted to delete only from RH and you are getting this message?

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Mar 22, 2016 0
Participant ,
Mar 22, 2016

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Yes that is what I did. The problem is (I think) that the folder has a . after the name. For example: Sample. Therefore it cannot be created in Explorer and when I attempt to create it in RH, it says that the file is already there.

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Mar 22, 2016 0
LEGEND ,
Mar 22, 2016

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Was this folder created by virtue of perhaps importing a Microsoft Word document or was it created from inside RoboHelp at some point?

Share some screen shots showing things?

Cheers... Rick

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Mar 22, 2016 0
Participant ,
Mar 23, 2016

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Here is what it looks like when attempting to open within RoboHelp:

03-23-2016 09-01-52 AM.png

When I select this file and attempt to delete it, I get the following error message:

03-23-2016 09-05-38 AM.png

Any thoughts?

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Mar 23, 2016 0
LEGEND ,
Mar 23, 2016

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Okay, I'm a bit confused here. From what I've seen in the thread to this point, it seems you are seeing a folder inside a project that is empty and you wish to delete it. But one of the images shows the "Open Project" dialog.

Did you just use that process to grab the screen image? Or are you honestly thinking a project exists in the folder and you are trying to open it from inside RoboHelp? Are you seeing the folder in Windows Explorer?

One thing you might try would be to clobber the CPD file. Fortunately I have a video that shows you how to easily do this.

Click here to access that video

Cheers... Rick

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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Yes, of course I would't try to open an empty folder from within RH. As you can see from the screen shot that folder is not within any project. It once contained a project, that's why it shows up in the Open Project dialog box. As I stated previously, I tried deleting in Project Manager, Explorer, and DOS. I get the same error message each time. So it does not contain a CPD file or any other file. It is an empty folder. I suspect that RoboHelp has some type of link to it and that's why I can't delete it.

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Mar 23, 2016 0
Contributor ,
Mar 23, 2016

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Can you rename the folder to take out the "."? Although probably not if it is a phantom folder that doesn't exist anywhere.

So, forgive my ignorance, but if this folder used to contain a project, is it also part of another project so that you can see the folder in Project Manager in RH? Maybe my setup is different but if I have my project open, I only see the folders within that project in Project Manager, not the folder that contains the project.

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Mar 23, 2016 0
LEGEND ,
Mar 23, 2016

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Well, here's the really super confusing thing. If the folder once had a project inside it but all that information has been deleted, at that point you should be dealing strictly with the operating system. You should not even see this folder from inside any RoboHelp project. So it's suspect that you say you are seeing it inside your RoboHelp Project Manager pod.

And in thinking about this, maybe you are confused and thinking the Open Project dialog is the Project Manager?

If that's the case, it's just a matter of understanding and terminology.

When we refer to the Project Manager, we are typically referring to this pod inside the RoboHelp environment:

tmp1.png

Cheers... Rick

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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Sorry for the confusion. Here are the facts:

  • This folder is NOT within a project.
  • It used to contain a project.
  • All files were deleted out of that folder.
  • It really isn't in Project Manager.
  • It just shows up in the Open Project dialog box.
  • It cannot be deleted in the Open Project dialog box, Windows Explorer, or DOS.
  • It cannot be renamed.
  • I suspect that there is some kind of link to this file within RoboHelp since it shows up in the Open Project dialog box.

And for your information, I have been working with RoboHelp since it was owned by Blue Sky Software so I am very familiar with it. I have contributed to this forum many times as well. I was hoping for one of the Adobe Developers to give me some explanation and or guidance.

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Mar 23, 2016 0
LEGEND ,
Mar 23, 2016

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LOL, my apologies if I somehow offended you and led you to believe I thought you were a n00b. Just trying to help sort what may be happening.

I never claim to know all there is to know with anything. But to the best of my knowledge, RoboHelp really doesn't care about folders in that Open Project dialog other than to simply present the folders it finds. Since this is a folder on the operating system, the RoboHelp dialog is presenting it to you as a candidate that possibly contains a project. There should be nothing "RoboHelp related" that would indicate any sort of hook or otherwise that says "RoboHelp has a hold on this folder". So as far as anything RoboHelp related, I think you need to abandon the notion that RoboHelp has anything to do with the folder.

My own hunch is that you will ultimately find that this folder in the Windows operating system has some funky attribute assigned to it and that's what is preventing you from accessing or deleting it.

Cheers... Rick

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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This doesn't happen anywhere else with any other application. It may be some kind of Windows weirdness, but it only happens in RH.

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Mar 23, 2016 0
Adobe Community Professional ,
Mar 23, 2016

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Please give us a screenshot of what you're seeing for this location in Windows Explorer (not in RH). Does the "xxxxx Ticket." folder exist?

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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03-23-2016 12-18-01 PM.png

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Mar 23, 2016 0
Adobe Community Professional ,
Mar 23, 2016

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Ok, so Windows thinks it exists - what happens when you delete it here?

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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I get the following error message:

03-23-2016 12-44-52 PM.png

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Mar 23, 2016 0
Adobe Community Professional ,
Mar 23, 2016

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Ok, so Windows is confused about the folder's existence - what appears when you look at it in Explorer & check the folder Properties?

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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When I double click, this message displays:

03-23-2016 02-36-36 PM.png

When I right-click and choose Properties this message displays:

03-23-2016 02-37-27 PM.png

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Mar 23, 2016 0
Adobe Community Professional ,
Mar 23, 2016

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Yup, confused. Have you restarted your machine since this folder went AWOL? Did you try creating a new folder with exactly the same name as the wonky one?

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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Yes I restart every day. I cannot create that folder because Windows won't let me create a folder with a "." after the name. The folder name is "XXXXTicket." I cannot recreate that folder as a project in RoboHelp either for the same reason.

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Mar 23, 2016 0
Adobe Community Professional ,
Mar 23, 2016

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So how did you manage to create it in the first place?

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Mar 23, 2016 0
Participant ,
Mar 23, 2016

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Good question. I was deleting all the files out of that folder in RoboHelp and somehow managed to put a period at the end of the file name. I appreciate your time and effort but it isn't the end of the world if this does not get deleted. I just thought one of the Adobe guys might have a clue. I have never not been able to delete a folder.

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Mar 23, 2016 0
Contributor ,
Mar 23, 2016

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I feel like I'm interrupting, but I'm throwing this out there. I Googled this and came across this post: Cannot delete o byte file that "doesn't exist" Solved - Windows 7 Help Forums  #7 talks about using PowerTool to force delete the folder/file.

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Mar 23, 2016 0
LEGEND ,
Mar 23, 2016

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I think you need to give the link KimberlyO found a try.

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Mar 23, 2016 0
LEGEND ,
Mar 23, 2016

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Kimberly, not interrupting at all. Appreciate what you found!

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Mar 23, 2016 0
Adobe Community Professional ,
Mar 23, 2016

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My reading is that this folder cannot be seen in RoboHelp Project Manager but can be seen when the File Open dialog is pointed to the My RoboHelp Projects folder, also if you use File Explorer to browse to that location. In other words, RoboHelp is not seeing it, only a dialog fed with information from Windows.

Try this as I have used it to delete a sticky file that nothing else would clear. Install FileZilla, there is a portable version if you don't want to install into Program Files. Use that to browse to the folder and and try to delete it from within FileZilla.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Mar 23, 2016 0
Participant ,
Sep 21, 2016

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Finally was able to delete that folder. I had to go into DOS and find the hidden folder and delete it. DOS makes my head hurt. I didn't use FileZilla because our company does not allow us to install anything not approved. I believe RoboHelp must be doing something under the covers and had a reference to that folder that I could not find.

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Sep 21, 2016 0
Participant ,
Sep 21, 2016

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Here is what we used to delete the folder in DOS:

Use cd (change directory) to get to one level above the directory/folder you want to delete.

Use dir /a /n to view all contents of that directory with long file names on the right, to see the corresponding long file name of the directory/folder you want to delete, eg., FOLDER1~

Use rd /s followed by the long file name of the directory/folder you want to delete, eg. FOLDER1~ to delete that directory/folder and also all its sub-directories/sub-folders.

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Sep 21, 2016 0
LEGEND ,
Sep 21, 2016

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Sooo, I'll be interested to see if the DOS removal actually "sticks". Because if it's something in your RoboHelp project that caused the folder to be created, it will likely be RE-created at some future point.

Cheers... Rick

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Sep 21, 2016 0
Participant ,
Sep 21, 2016

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LOL, you are just a little ray of sunshine! No, the phantom folder never returned. And it has been over 2 months. In fact, I waited to post this answer for that very reason.

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Sep 21, 2016 0