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Unable to generate Adobe Air Help:"Digital Certificate Could not be created. Certificate decoding error."

Community Beginner ,
Feb 06, 2017

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Hello,

I am unable to generate Adobe Air help in Robohelp 9. When I try to generate the Digital Certificate using 'Create Self-Signed Digital Certificate' utility, I get the message: "Digital Certificate Could not be created. Certificate decoding error."

Can someone please help?

Thanks,
Rehan

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Unable to generate Adobe Air Help:"Digital Certificate Could not be created. Certificate decoding error."

Community Beginner ,
Feb 06, 2017

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Hello,

I am unable to generate Adobe Air help in Robohelp 9. When I try to generate the Digital Certificate using 'Create Self-Signed Digital Certificate' utility, I get the message: "Digital Certificate Could not be created. Certificate decoding error."

Can someone please help?

Thanks,
Rehan

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Adobe Community Professional ,
Feb 06, 2017

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There is information about how to create a digital certificate on my site. First though is this the first time that you have created AIR Help and are you doing so more out of interest than need or have you previously created and distributed AIR Help? I ask as if it is the former, I would caution you against using it. The format did not prove popular and it has not been updated in the last four versions of RoboHelp.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Feb 08, 2017

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Hello Peter,

Thanks for your reply!

I tried a different ‘country’ and cryptography ‘type’ combination (India, 2048-RSA) and it worked.

We want to enable the user feedback in our help set so were exploring the comment feature in the air help if it solves the purpose. We currently use FrameMaker and WebWorks ePublisher as our documentation and publishing tools.

Thanks,

Rehan

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Adobe Community Professional ,
Feb 08, 2017

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The key problem that was that the auto-updates required that the user had admin privileges on their PC and in many corporate environments they don't.

Good luck if you go with it. I wouldn't.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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