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Exit Code: 190 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements. FATAL: Error occurred in install product workflow with error code 190 error message -------------------------------------------------------------------------------------
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The message suggests you're trying to install on an unsupported operating system.
You can find system requirements for multiple versions of Robohelp here:
https://helpx.adobe.com/au/robohelp/using/rh_system_requirements.html
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Hi...
Thanks for your information.
I am using Windows 7 OS. And I have downloaded "RoboHelp (2019 release)" free trial version. Its system requirements are
My system meets all these things. Then, why it is showing this error while installing?
Please clarify.
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Sorry
I am using Windows 6.1.7601. Please advise me.
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The Windows version on a Mac?
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Hi
Thanks for your information.
Windows version is 6.1.7601.
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I don't think Admin rights is the issue but do you have admin rights on the machine?
Are you installing to the default location?
If the answer to both is affirmative, I think you will need to speak to Support. They have dedicated staff for installation issues.
Please post back to update us when fixed.
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Yes..I do have Admin rights and I am installing to the default location.
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Sorry but 6 is not supported. You will need to install on a machine with a supported operating system.
Correction: I was thinking the code number was the previous version which was Vista. In fact 6.1.7601 is Windows 7 according to this site. https://www.lifewire.com/windows-version-numbers-2625171
So see my previous answer.
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Hi
Thank you so much.
My system's Windows version is Windows 7 Ultimate.
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OK. Let us know how you get on with Support.