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Unable to install Adobe RoboHelp

New Here ,
Jul 21, 2020

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Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
-------------------------------------------------------------------------------------

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Unable to install Adobe RoboHelp

New Here ,
Jul 21, 2020

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Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
-------------------------------------------------------------------------------------

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Adobe Community Professional ,
Jul 21, 2020

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The message suggests you're trying to install on an unsupported operating system.

 

You can find system requirements for multiple versions of Robohelp here:

https://helpx.adobe.com/au/robohelp/using/rh_system_requirements.html

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New Here ,
Jul 22, 2020

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Hi...

Thanks for your information.

 

I am using Windows 7 OS. And I have downloaded "RoboHelp (2019 release)" free trial version. Its system requirements are 

  • Core i3 or faster processor
  • Microsoft®  Windows® 7, 8.1, or 10
  • 4 GB of RAM or more is recommended
  • 3 GB of hard-disk space is required for installation; additional space is required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
  • 64-bit CPU and operating system 

My system meets all these things. Then, why it is showing this error while installing?

Please clarify.

 

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New Here ,
Jul 22, 2020

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Sorry

I am using Windows 6.1.7601. Please advise me.

 

Apr9637_0-1595405489264.png

 

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Adobe Community Professional ,
Jul 21, 2020

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The Windows version on a Mac?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Jul 22, 2020

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Hi 

 

Thanks for your information.

 

 
 

Windows version is 6.1.7601. 

 

 

 

 

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Adobe Community Professional ,
Jul 22, 2020

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I don't think Admin rights is the issue but do you have admin rights on the machine?

 

Are you installing to the default location?

 

If the answer to both is affirmative, I think you will need to speak to Support. They have dedicated staff for installation issues.

 

Please post back to update us when fixed.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr9637 LATEST
New Here ,
Jul 22, 2020

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Yes..I do have Admin rights and I am installing to the default location.

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Adobe Community Professional ,
Jul 22, 2020

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Sorry but 6 is not supported. You will need to install on a machine with a supported operating system.

 

Correction: I was thinking the code number was the previous version which was Vista. In fact 6.1.7601 is Windows 7 according to this site. https://www.lifewire.com/windows-version-numbers-2625171

 

So see my previous answer.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Jul 22, 2020

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Hi

 

Thank you so much.

 

My system's Windows version is Windows 7 Ultimate.

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Adobe Community Professional ,
Jul 22, 2020

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OK. Let us know how you get on with Support.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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