Unable to update Robohelp2019

New Here ,
May 25, 2021 May 25, 2021

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Hello,

 

I'm using RH 2019.0.12 version.

When I try to update RH  with the version 2019.0.14, the Robohelp Updater crashes (screenshot). Does anyone have a solution?

hela1312_0-1621940454603.png

Thanks.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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I'd try downloading it directly & running it as an admin. See https://www.adobe.com/support/robohelp/downloads.html

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New Here ,
May 25, 2021 May 25, 2021

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Hi Jeff,

Same problem for both methods.

By clicking on Set-up.exe, the system redirects me to the Robohelp Updater then crashes.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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If you're running it as an admin & have admin rights to your drive, and it still crashes, I'd suggest a chat with the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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Resources
RoboHelp Documentation