Unable to upgrade a project into Rh 2019 update 7 or 8

Adobe Community Professional ,
Aug 15, 2019 Aug 15, 2019

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Anyone having success upgrading into release 7 or 8?

I've done this in earlier updates, but it's not working now, even on a simple project.

Or, more accurately, it says it is converted, then hangs up trying to open the converted project.

I've tried restarting Rh, but it still hangs while reading files.

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Adobe Community Professional ,
Aug 16, 2019 Aug 16, 2019

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There's a known issue with Update 8 and there's a link to Adobe's fix at RoboHelp 2019 on my site.

That was limited to Update 8 though. I am not aware of it being a general issue with Update 7.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Aug 16, 2019 Aug 16, 2019

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Thanks Peter, I was able to use a beta of Update 9 to open the files.

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Resources
RoboHelp Documentation