Highlighted

Unable to upgrade a project into Rh 2019 update 7 or 8

Adobe Community Professional ,
Aug 15, 2019

Copy link to clipboard

Copied

Anyone having success upgrading into release 7 or 8?

I've done this in earlier updates, but it's not working now, even on a simple project.

Or, more accurately, it says it is converted, then hangs up trying to open the converted project.

I've tried restarting Rh, but it still hangs while reading files.

Views

110

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to upgrade a project into Rh 2019 update 7 or 8

Adobe Community Professional ,
Aug 15, 2019

Copy link to clipboard

Copied

Anyone having success upgrading into release 7 or 8?

I've done this in earlier updates, but it's not working now, even on a simple project.

Or, more accurately, it says it is converted, then hangs up trying to open the converted project.

I've tried restarting Rh, but it still hangs while reading files.

Views

111

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 15, 2019 0
Adobe Community Professional ,
Aug 16, 2019

Copy link to clipboard

Copied

There's a known issue with Update 8 and there's a link to Adobe's fix at RoboHelp 2019 on my site.

That was limited to Update 8 though. I am not aware of it being a general issue with Update 7.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2019 0
Adobe Community Professional ,
Aug 16, 2019

Copy link to clipboard

Copied

Thanks Peter, I was able to use a beta of Update 9 to open the files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2019 0