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Unknown error when generating a CHM file

New Here ,
Jul 23, 2020

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I'm using the pre-built About RoboHelp project to test .chm output for a new project, and I'm wondering what I'm missing.

The following image is the output log using the standard Microsoft HTML Help output preset.

This happens regardless of the project, as I've tried doing the same with my personal project and get the same error. It seems like it stops at the packaging stage, and I feel like I may just be missing some Windows component.

 

sqwarlock_0-1595533511993.png

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Correct answer by Amebr | Adobe Community Professional

You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

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Unknown error when generating a CHM file

New Here ,
Jul 23, 2020

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I'm using the pre-built About RoboHelp project to test .chm output for a new project, and I'm wondering what I'm missing.

The following image is the output log using the standard Microsoft HTML Help output preset.

This happens regardless of the project, as I've tried doing the same with my personal project and get the same error. It seems like it stops at the packaging stage, and I feel like I may just be missing some Windows component.

 

sqwarlock_0-1595533511993.png

Adobe Community Professional
Correct answer by Amebr | Adobe Community Professional

You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

Topics

Output presets

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78

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Adobe Community Professional ,
Jul 23, 2020

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You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

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New Here ,
Jul 23, 2020

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Oh this absolutely helped! Turns out I was missing HTML Workshop. Thanks so much!

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Adobe Community Professional ,
Jul 23, 2020

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If you're using RH2020 and it's fresh install (no copy of RH previously), it might be worth raising a bug item.

 

You can request features and report issues here: https://tracker.adobe.com/

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Adobe Community Professional ,
Jul 24, 2020

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For anyone else installing 2020 onto a machine that has not previously had Classic on it. this will be fixed in Update 1.

 

Please use the blue Reply button rather than the black text Reply to keep posts in time order. It helps.
See www.grainge.org for free RoboHelp and Authoring Information.

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New Here ,
Jul 24, 2020

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That's great news, Peter! Glad to hear it.

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