Highlighted

Unknown error when generating a CHM file

New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

I'm using the pre-built About RoboHelp project to test .chm output for a new project, and I'm wondering what I'm missing.

The following image is the output log using the standard Microsoft HTML Help output preset.

This happens regardless of the project, as I've tried doing the same with my personal project and get the same error. It seems like it stops at the packaging stage, and I feel like I may just be missing some Windows component.

 

sqwarlock_0-1595533511993.png

Adobe Community Professional
Correct answer by Amebr | Adobe Community Professional

You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

TOPICS
Output presets

Views

112

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unknown error when generating a CHM file

New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

I'm using the pre-built About RoboHelp project to test .chm output for a new project, and I'm wondering what I'm missing.

The following image is the output log using the standard Microsoft HTML Help output preset.

This happens regardless of the project, as I've tried doing the same with my personal project and get the same error. It seems like it stops at the packaging stage, and I feel like I may just be missing some Windows component.

 

sqwarlock_0-1595533511993.png

Adobe Community Professional
Correct answer by Amebr | Adobe Community Professional

You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

TOPICS
Output presets

Views

113

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 23, 2020 0
Adobe Community Professional ,
Jul 23, 2020

Copy link to clipboard

Copied

You could try running MJ's diagnostics to see if all the dlls are registered correctly:

http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 23, 2020 0
New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

Oh this absolutely helped! Turns out I was missing HTML Workshop. Thanks so much!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 23, 2020 0
Adobe Community Professional ,
Jul 23, 2020

Copy link to clipboard

Copied

If you're using RH2020 and it's fresh install (no copy of RH previously), it might be worth raising a bug item.

 

You can request features and report issues here: https://tracker.adobe.com/

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 23, 2020 0
Adobe Community Professional ,
Jul 24, 2020

Copy link to clipboard

Copied

For anyone else installing 2020 onto a machine that has not previously had Classic on it. this will be fixed in Update 1.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 24, 2020 1
New Here ,
Jul 24, 2020

Copy link to clipboard

Copied

That's great news, Peter! Glad to hear it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 24, 2020 0