Highlighted

Upgrade from 2011 to 2015 Errors

New Here ,
Jul 19, 2017

Copy link to clipboard

Copied

We recently moved from Robohelp 2011 to Robohelp 2015. Everything works fine in Robohelp 2011.

When we open Robohelp 2015 and try to open our 2011 project, we get the following option to upgrade our project:

1.jpg

We click Upgrade, and get the following errors (one after another):

2.jpg

3.jpg4.jpg

Any help is appreciated!


Thanks

Topics

HTML

Views

241

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Upgrade from 2011 to 2015 Errors

New Here ,
Jul 19, 2017

Copy link to clipboard

Copied

We recently moved from Robohelp 2011 to Robohelp 2015. Everything works fine in Robohelp 2011.

When we open Robohelp 2015 and try to open our 2011 project, we get the following option to upgrade our project:

1.jpg

We click Upgrade, and get the following errors (one after another):

2.jpg

3.jpg4.jpg

Any help is appreciated!


Thanks

Topics

HTML

Views

242

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 19, 2017

Copy link to clipboard

Copied

Have you tried deleting the CPD file?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Jul 19, 2017

Copy link to clipboard

Copied

You might also try copying the project to a location like this before performing the upgrade.

C:\Projects\LRCKnowledgeBase\PlanviewKnowledgebase

Then try the upgrade process and see how things go.

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 25, 2017

Copy link to clipboard

Copied

Thanks for the suggestions.  I tried deleting the CPD file and moving folder to my local drive but still get the same errors as listed above.  Any other ideas?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 25, 2017

Copy link to clipboard

Copied

I have moved this thread to RoboHelp HTML as the question is not about generating WebHelp.

Did you just try to open the project you had tried to upgrade or did you copy the project from before it was upgraded and then upgrade it in the new location. The latter is what Rick was driving at.

Do the sample projects open OK? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 26, 2017

Copy link to clipboard

Copied

This is what I have tried:

1. Removing the CPD file and attempting the upgrade

2. Moving the project folder to a local drive (off of the server it was sitting on) and attempting the upgrade

3. Removing the CPD file on the local drive version and attempting the upgrade

All resulted in the screen shot errors.

I've opened Robohelp 2015 and upgraded the Sample project successfully.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 26, 2017

Copy link to clipboard

Copied

I'm still not sure if you are attempting to upgrade a clean copy, in other

words, one where you have not attempted to upgrade it before. The backup

you took before upgrading.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 26, 2017

Copy link to clipboard

Copied

andreab34525845​ - is there any sort of source or version control in play with this project? If so, you might need to entirely remove the original project from SC and upgrade it locally on your c:\ drive.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 26, 2017

Copy link to clipboard

Copied

Thanks Peter - Every attempt has been with a clean copy.

There is no source/version control established for this project.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 26, 2017

Copy link to clipboard

Copied

Can you share this project with me? If you can, see the Contact page on my

site and send it via WeTransfer.com.

It's late here but I can take a look some time tomorrow.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...