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Upgrading from RH 2019 Classic to RH 2020 - Missing TOC links

Community Beginner ,
Aug 05, 2020

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Hi,

 

I'm attempting to upgrade from RH 2019 Classic to RH 2020.  In doing the upgrade, only a portion of Project (htm) files are getting brought into the upgraded project.

 

How can I get my project to upgrade correctly?

 

Thanks!

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Upgrading from RH 2019 Classic to RH 2020 - Missing TOC links

Community Beginner ,
Aug 05, 2020

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Hi,

 

I'm attempting to upgrade from RH 2019 Classic to RH 2020.  In doing the upgrade, only a portion of Project (htm) files are getting brought into the upgraded project.

 

How can I get my project to upgrade correctly?

 

Thanks!

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Aug 05, 2020 0
Adobe Community Professional ,
Aug 05, 2020

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You could try upgrading your 2019 Classic project to 2019 New UI first. 

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Aug 05, 2020 0
Community Beginner ,
Aug 05, 2020

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I tried that after I tried to do the upgrade using 2020.  Both versions had the same results.

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Aug 05, 2020 0
Adobe Community Professional ,
Aug 05, 2020

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I forgot to ask before. What version of 2019 are you using? The latest patch version  is update 14, so if you have an earlier version it might be worth upgrading to the latest patch and trying again.

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Aug 05, 2020 0
Community Beginner ,
Aug 06, 2020

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I upgraded to update 14 and did try it again...same problem!

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 06, 2020

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If there's something messed up in going from RH2019 Classic to RH2019 New UI, then trying the jump from Classic to RH2020 will never work. I suggest you contact the RH folks at techcomm@adobe.com.

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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Is it the TOC that is missing the topics or are they also missing in the Contents panel?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Aug 07, 2020 0
Community Beginner ,
Aug 07, 2020

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They're missing from both.  I've submitted the project to Adobe.

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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I'll be interested to learn what caused this.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Aug 08, 2020 0