We have a project with the Online Help in X3. We are now planning to upgrade to 2019. Is this possible given that there is a large gap between both the versions?
Wow - that's a huge jump. Start with a backup and only play with a copy. You'll have to use RH2019 Classic first before trying to move the project to the New UI version. On a non-production machine, I would download a trial copy of RH2019 and test the conversion out.
Thank you Jeff. Will try with a copy first.
As Jeff said, that is a huge jump.
I would be very interested to learn how well it goes. Please post back when you have completed the upgrade.
If you have RoboHelp installs/versions between X3 and RH2019 new, you can absolutely do it. I have projects I created in X3, and upgraded incrementally over the years as new RH versions were released (specifically, we had X5, TCS 3.5, TCS 4, RH 2015, RH 2017, RH2019 - and maybe 1 or 2 other versions in between), that have been successfully upgraded to RH2019 New.
However, that's a heavy lift, assuming you can even get access to some of the versions in between (ebay?), so I'd just make a copy of a project, pour yourself a drink, and try taking the copy straight from X3 to 2019 Classic (if that works, pour yourself another drink and try going from Classic to New). Good luck!