Upgrading to Robohelp 2015, is it free?

[kimt24023393]

I have a full licence to Robohelp 11 and can't seem to find out if I can upgrade to 2015 free or not

[Captiv8r]

Hi Ned

Likely depends on when you purchased 11. Or whether you are "renting" it by paying the monthly fee or not.

If you purchased 11 within a certain time period, I do think Adobe offers a free upgrade. But only they can say for certain as well as say what the time frame is for eligibility.

Cheers... Rick

[surbhi_maheshwari]

Rick is right!

Time frame for free upgrade is one month from launch i.e. one month before June 2 2015.

Thanks.

[gsxr1300x]

SurbhiM, just for clarification/confirmation. We purchased six licenses for RoboHelp v11 in July (mid July) and received a DVD. That means we are outside of the window for a free upgrade, correct? Here's a caveat, once we purchased it, I received an email with a link to log on to the Adobe Licensing Website (LWS). Once i log on, and retrieve the serial #'s, it displays both v11 and v12 (2015) licensing info.

So, does it display v12 licensing serial # (in addition to v11) because we qualified for the free upgrade?

If not, then why would v12 be listed. This is a Govt purchase.

Gerry

[vivek_k]

Hi Gerry,

Can you please reconfirm your purchase date because RH 2015 was released in early June 2015? For any purchase after that will be for RH 2015 only.

Vivek

[gsxr1300x]

Vivek_k, thanks for the quick reply.
Based on the emails and attachment sent to Carahsoft: 1 July. (date of delivery order). After some prompting, carahsoft acknowledged receipt of email of the delivery order on 9 July.

I received an email from adobelicensing on 7/13, welcoming me to the Adobe Licensing Web Site (LWS).

On 7/16 I received another email from adobelicensing stating in the subject line "Your Adobe licensing order has been processed".

[vivek_k]

Hi Gerry,

I am having someone from Adobe support get in touch with you to sort it out.

Thanks,

Vivek

[Sharad Vatsa]

Hi Gerry,

Yes, you received both RH 11 and RH 12 licenses since you qualified for the free upgrade.

All customers who purchase the product on or after the announce/release date of a newer version for the same product qualify for a free upgrade.

Under Volume licensing, customers who place their order via a reseller further to a quotation that was delivered for a previous version, would actually get the previous version when their order gets processed. In such a scenario, since the newer version was already released, they would also qualify for the free upgrade to the newer version.

Regards,

Sharad