user cannot see the contents or search in the left panel but others can

New Here ,
Mar 24, 2016 Mar 24, 2016

Copy link to clipboard

Copied

My user cannot see the contents or search in the left panel but others can. I have had this issue before and I thought it was an active x or java issue.  We are using HTML 7.

TOPICS
HTML

Views

214

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 24, 2016 Mar 24, 2016

Copy link to clipboard

Copied

Sorry, no answers but lots of questions.

1. What is the version of RoboHelp? 8, 9, 10, 11, 2015 Release)?

2. What is the output type? (WebHelp, Responsive HTML 5, Multiscreen, CHM)?

3. How are they attempting to view the output? (By pressing F1 in an application, double-clicking a file somewhere?)

4. Where is the output when they try to view it? (Local PC, Company Intranet, On the Web?)

Cheers... Rick

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 25, 2016 Mar 25, 2016

Copy link to clipboard

Copied

We see this issue with our RH9 help, when viewed in newer browsers, like IE11. Moving to RH2015 fixes the problem. We did have to make a point of removing the old eHlpDhtm.js files from the project source files, too.

HTH,

G

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation