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View topic with screen profile produces error on makeFullUrl in loadcsh.js

New Here ,
May 02, 2017

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I am attempting to view a topic formatted in a tablet layout.

I am in the SAMPLE project for EmployeeCare3.

I perform the following steps:

(1) In the TOC pod, I select the topic from the TOC setup.

(2) With that topic selected, I right-click the Mutliscreen HTML 5 option in Outputs (SSL) pod.

(3) I select View with Screen Profile > (select a screen profile)

Note: I have tried this will all screen profiles defined for this project

(4) I get the following script error:

Line: 155

Char: 3

Unable to get property 'makeFullUrl' or underfined or null reference, and it is in file loadcsh.js.

I opened that javascript file and the following lines are producing the error:

function showTopicWindow(oWnd, bNewWindow)

{

  if (gTopicURL) {

  var strOpt = getBrowserOptionString(oWnd);

  var sNewName = oWnd ? convertWindowName(oWnd.sName) : window.name;

  var fullUrl = rh._.makeFullUrl(gTopicURL);

(I did not copy the remaining code as this is where the error halts the processing)

I have NOT modified anything in the sample project, just getting acquainted with navigation and such (I last used RoboHelp 9).

So, right out of the box, I cannot preview any topics in the selected screen profile layout.

I checked in the forums here, and also checked on the internet and dont see anything listed for this situation.

Any help would be greatly appreciated

Topics

HTML5 layout

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View topic with screen profile produces error on makeFullUrl in loadcsh.js

New Here ,
May 02, 2017

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I am attempting to view a topic formatted in a tablet layout.

I am in the SAMPLE project for EmployeeCare3.

I perform the following steps:

(1) In the TOC pod, I select the topic from the TOC setup.

(2) With that topic selected, I right-click the Mutliscreen HTML 5 option in Outputs (SSL) pod.

(3) I select View with Screen Profile > (select a screen profile)

Note: I have tried this will all screen profiles defined for this project

(4) I get the following script error:

Line: 155

Char: 3

Unable to get property 'makeFullUrl' or underfined or null reference, and it is in file loadcsh.js.

I opened that javascript file and the following lines are producing the error:

function showTopicWindow(oWnd, bNewWindow)

{

  if (gTopicURL) {

  var strOpt = getBrowserOptionString(oWnd);

  var sNewName = oWnd ? convertWindowName(oWnd.sName) : window.name;

  var fullUrl = rh._.makeFullUrl(gTopicURL);

(I did not copy the remaining code as this is where the error halts the processing)

I have NOT modified anything in the sample project, just getting acquainted with navigation and such (I last used RoboHelp 9).

So, right out of the box, I cannot preview any topics in the selected screen profile layout.

I checked in the forums here, and also checked on the internet and dont see anything listed for this situation.

Any help would be greatly appreciated

Topics

HTML5 layout

Views

193

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Captiv8r LATEST
LEGEND ,
May 02, 2017

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Hi there

When you right-click a recipe in the Outputs SSL pod and attempt to view, it won't matter what topic is selected in the TOC. You are simply asking RoboHelp to present what the full output looks like using that view. You might need to first generate the output, then try again.

Note that I'd recommend totally avoiding Multiscreen in favor of Responsive HTML 5 or WebHelp.

Cheers... Rick

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