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We are unable to reach Adobe Server. Please check your internet connectivity and firewall setting.

Explorer ,
Aug 10, 2020

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I asked my team members to update the Robohelp 2019 Classic version to the latest patch 14.0.14. However, it keeps giving the error "We are unable to reach Adobe Server. Please check your internet connectivity and firewall setting. Error Code 113. This is so bugging. We stopped the firewall and it did not help. The problem with the tool itself was enough to bug you and now this error while updating. The existing articles do not seem to be clear enough to understand and take necessary steps.

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We are unable to reach Adobe Server. Please check your internet connectivity and firewall setting.

Explorer ,
Aug 10, 2020

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I asked my team members to update the Robohelp 2019 Classic version to the latest patch 14.0.14. However, it keeps giving the error "We are unable to reach Adobe Server. Please check your internet connectivity and firewall setting. Error Code 113. This is so bugging. We stopped the firewall and it did not help. The problem with the tool itself was enough to bug you and now this error while updating. The existing articles do not seem to be clear enough to understand and take necessary steps.

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Aug 10, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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Try downloading direct rather than via the Help menu.

 

https://www.adobe.com/support/robohelp/downloads.html

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Aug 10, 2020 0
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Explorer ,
Aug 10, 2020

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It worked. Thank you

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