Webhelp and Safari

New Here ,
Oct 01, 2015

Copy link to clipboard

Copied

I am using Robohelp 11 and have published a project to the webhelp layout.  When I access the published file in Safari, the Search funtionality is not displaying at the same size as the other options in the navigation pane.  any thoughts on how to fix?

Gene

Views

424

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Webhelp and Safari

New Here ,
Oct 01, 2015

Copy link to clipboard

Copied

I am using Robohelp 11 and have published a project to the webhelp layout.  When I access the published file in Safari, the Search funtionality is not displaying at the same size as the other options in the navigation pane.  any thoughts on how to fix?

Gene

Views

425

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 01, 2015 0
LEGEND ,
Oct 04, 2015

Copy link to clipboard

Copied

Which Safari are you using? On Mac or on Windows. Does it work well on Chrome? That browser comes closes to how Safari renders, so I would hope to see the same bahaviour.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 04, 2015 0
New Here ,
Oct 05, 2015

Copy link to clipboard

Copied

It is working fine on other browsers, seems to be limited to Safari.

Below is an example of what is happening.

10-5-2015 8-22-11 AM.gif

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2015 0
LEGEND ,
Oct 24, 2015

Copy link to clipboard

Copied

To fix this, open the file whfdhtml.htm with a text editor. On line 25, change the value to a larger number:

if (gbMac) {

   iFrameSetValue = 85;

}

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2015 0
New Here ,
Oct 26, 2015

Copy link to clipboard

Copied

William,

     I currently have three separate WHFDHTML files in three locations.  Not sure which one I should update.  Additiionally, not sure if update is needed as it looks like they are already set to 85 as seen in code below

  if (gbMac)

  strWrite="<FRAMESET ROWS='85,100%' framespacing=0  frameborder=0>";

  else

  strWrite="<FRAMESET ROWS='115,100%' framespacing=0  frameborder=0>";

  strWrite +="<FRAME SRC='whfform.htm' title='search form frame' name='ftsform' noresize='yes' scrolling='no'>";

  strWrite +="<FRAME SRC='whfbody.htm' title='search result frame' name='ftsbody' scrolling='yes'>";

  strWrite +="</FRAMESET>";

  document.write(strWrite);

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2015 0
LEGEND ,
Oct 27, 2015

Copy link to clipboard

Copied

85 is the value giving you problems. If you make that value larger, it should solve the issue.

You want the whfdhtml in the root of the output?. Where else are you seeing this file?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2015 0
New Here ,
Oct 27, 2015

Copy link to clipboard

Copied

I was seeing it in the project files, but I need to up the number in the published output?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2015 0
LEGEND ,
Oct 28, 2015

Copy link to clipboard

Copied

Please try the published output to see whether the fix helps. If it doesn't no need to apply this fix elsewhere.

Are you seeing this in your project (not in the !SSL! folder)? If so, there is probably something going wrong in the project as this file is only supposed to be present in your output. Do any topics have red squares in your project?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2015 0