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WebHelp: Contents/Index Not Displaying

New Here ,
Mar 22, 2018

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I am using FrameMaker 11, RoboHelp 10, and IE 11. My RoboHelp project is linked to my FrameMaker book.

In RoboHelp, I do an update (File - Update). Everything seems to work OK, but at the end I get this error message: "An error occurred while trying to read data from C:\ ... RHFrameDocs.apj."

I go ahead and generate the primary layout (WebHelp). Everything seems to work OK. WebHelp opens in IE. Contents and Index are displayed in their panes.

IE displays the message, "Internet Explorer restricted this webpage from running scripts or ActiveX controls." I click Allow Blocked Content.

Contents disappears in its pane. There is nothing displayed. Ditto with Index.

Any ideas? Could the problem be related to this:

https://forums.adobe.com/message/6030838#6030838?tstart=0

Thanks for any help you can provide!

Keith

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WebHelp: Contents/Index Not Displaying

New Here ,
Mar 22, 2018

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I am using FrameMaker 11, RoboHelp 10, and IE 11. My RoboHelp project is linked to my FrameMaker book.

In RoboHelp, I do an update (File - Update). Everything seems to work OK, but at the end I get this error message: "An error occurred while trying to read data from C:\ ... RHFrameDocs.apj."

I go ahead and generate the primary layout (WebHelp). Everything seems to work OK. WebHelp opens in IE. Contents and Index are displayed in their panes.

IE displays the message, "Internet Explorer restricted this webpage from running scripts or ActiveX controls." I click Allow Blocked Content.

Contents disappears in its pane. There is nothing displayed. Ditto with Index.

Any ideas? Could the problem be related to this:

https://forums.adobe.com/message/6030838#6030838?tstart=0

Thanks for any help you can provide!

Keith

Topics

FrameMaker integration

Views

496

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LEGEND ,
Mar 22, 2018

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Thread moved to the Framemaker Integration forum.

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Adobe Community Professional ,
Mar 22, 2018

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I suspect you're running into the browser issues that have been noted on several threads in the WebHelp forum (like this one - ToC books not opening in Chrome ). Browsers have updated their security & RH10 needs a bunch of tweaks to its WebHelp output to work now. First make sure that you have all RH updates applied. You will probably have to apply further fixes to a number of output files to get RH10 output to work.

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Adobe Community Professional ,
Mar 22, 2018

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For your FM to RH issue, see Links to FM Books Severed on Upgrade to TCS5

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Adobe Community Professional ,
Mar 22, 2018

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Hi Keith, try publishing to a server rather than viewing output that exists on your machine. Does the same problem occur?

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Adobe Community Professional ,
Mar 23, 2018

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Just to add to the previous reply, if it is just you who will be viewing the help locally, go to IE Settings, click the Advanced tab and scroll down to Security. Tick the second option (allow content etc).

If your users will see the help from a local installation, In the output dialog go to the Navigation settings and tick Add Mark of the Web.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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