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Webhelp (CSH) generated in RoboHelp in non-flash mode is not working in Mozilla Firefox

Community Beginner ,
Dec 02, 2015

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Hi All,

Please help to resolve the issue.

Unable to view web-help generated output (in non-flash mode) in Mozilla Firefox.

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Webhelp (CSH) generated in RoboHelp in non-flash mode is not working in Mozilla Firefox

Community Beginner ,
Dec 02, 2015

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Hi All,

Please help to resolve the issue.

Unable to view web-help generated output (in non-flash mode) in Mozilla Firefox.

From,

RA

TOPICS
WebHelp

Views

641

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Dec 02, 2015 0
Adobe Community Professional ,
Dec 02, 2015

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What version of RH? There have been many browser security issues that RH has had to patch for recently. See Willam’s site for a round up of all the patches (wvanweelden.eu)

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Dec 02, 2015 0
LEGEND ,
Dec 02, 2015

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And it's always helpful to offer a link that lets you click to view.

RoboHelp Patches and Updates | WvanWeelden.eu

Cheers... Rick

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Dec 02, 2015 0
Adobe Community Professional ,
Dec 02, 2015

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I’m never that much on the ball Rick (LOL)

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Dec 02, 2015 0
Community Beginner ,
Dec 02, 2015

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Hi,

We are using Adobe Comm Suite and RH version 10.

The issue is only for non-flash mode in firefox.

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Dec 02, 2015 0
Adobe Community Professional ,
Dec 03, 2015

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Did you check out the link that Rick gave you & applied the patches? You’ll have to regenerate your help to see their effect.

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Dec 03, 2015 0
Community Beginner ,
Dec 03, 2015

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Hi my Flash version is 45. and the issue is that the help is not opening while i am clicking on help icon for each Webhelp CSH generated.

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Dec 03, 2015 0
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LEGEND ,
Jan 28, 2016

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I'm confused here.

You are saying WebHelp. but talking about Flash? RoboHelp does offer an output type known as "FlashHelp". Are you saying that's what you are producing? FlashHelp and WebHelp are two entirely different output types. WebHelp is similar to Chocolate Chip cookies while FlashHelp is similar to muffins.

If your output is WebHelp, the version of Flash you have installed is moot. It has zero effect on things.

Cheers... Rick

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Jan 28, 2016 0
Community Beginner ,
Jan 27, 2016

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Hi,

My Firefox version is 41.0.1.

Also, i have updated the robohelp version to 2015.

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Jan 27, 2016 0