Highlighted

WebHelp URL in address bar

Explorer ,
Mar 13, 2018

Copy link to clipboard

Copied

In the meanwhile, I have another issue coming up which needs to be resolved urgently.

When I create the output and open the index.htm file in any browser, all the topics links are showing the same in the Address bar.

I have tried creating the output with WebHelp and WebHelp Pro both.

Showing the snapshot of the same links of two topics:

Views

645

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

WebHelp URL in address bar

Explorer ,
Mar 13, 2018

Copy link to clipboard

Copied

In the meanwhile, I have another issue coming up which needs to be resolved urgently.

When I create the output and open the index.htm file in any browser, all the topics links are showing the same in the Address bar.

I have tried creating the output with WebHelp and WebHelp Pro both.

Showing the snapshot of the same links of two topics:

Views

646

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 13, 2018 0
Adobe Community Professional ,
Mar 13, 2018

Copy link to clipboard

Copied

That's the way WebHelp works. See Calling WebHelp on my site.

Unless you also have WebHelp Server installed on your server, WebHelp Pro

will no work.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 13, 2018 0
Explorer ,
Mar 14, 2018

Copy link to clipboard

Copied

Okay, Leave WebHelp Pro.

But when we generate WebHelp, the index.htm file should show correct links in the Address bar...Why is it showing same links for all the topics??

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
LEGEND ,
Mar 14, 2018

Copy link to clipboard

Copied

Hi there

I'd be willing to bet a dollar against a grasshopper that if you were to select all of the URL and copy, then paste into something like Notepad, you will notice there is a difference at the end of each link.

Give that a try and see what that reveals.

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
Explorer ,
Mar 14, 2018

Copy link to clipboard

Copied

I am an experienced Robohelp user and I know that and I have already done that....Same links for all the topics!!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
Adobe Community Professional ,
Mar 14, 2018

Copy link to clipboard

Copied

We have no way of knowing on the forums how experienced someone is or what they have tried unless that is stated in the thread.

Once the start page for webhelp is called, you can click anything in the TOC or click cross topic links and the address will stay the same, something like

.../!SSL!/WebHelp/index.htm

You can create URLs that call different topics and that is described in Calling Help, which is why I pointed you there. However, if you are talking about opening the help with the link to the start page and then navigating around using the TOC or links in topics, then the address bar does not change.

Have you been seeing it work so other way? Can you show us something to prove that? Not doubting you but wanting to see something that might give us a clue as to why.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
Adobe Community Professional ,
Mar 14, 2018

Copy link to clipboard

Copied

I have branched this part of the thread into a new thread as it is dealing with a separate issue.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
Adobe Community Professional ,
Mar 14, 2018

Copy link to clipboard

Copied

I have created a simple WebHelp example on my site. Click here.

It will open a three topic project. You can change the topics in the TOC but the URL does not change.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 0
Explorer ,
Mar 15, 2018

Copy link to clipboard

Copied

Yes, I am talking about opening the WebHelp, index.htm with the start page and then navigating the TOC to different topics. And the address bar does not change.

I had seen it changing in my previous project but now I don't have any proof to show. Or may be I am mistaken. May be it works this way only.

Anyways, thanks for your help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 15, 2018 0
Explorer ,
Mar 15, 2018

Copy link to clipboard

Copied

Okay, seen this link. In this example also, the URL is not changing on changing the topics..So, may be it works this way only.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 15, 2018 0
Explorer ,
Mar 15, 2018

Copy link to clipboard

Copied

In another thread discussion, I found an example WebHelp link which is showing the changing URL when you navigate though different topics. I think this is done through adding some script. So, there is a way for sure.

https://forums.adobe.com/thread/1091424

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 15, 2018 0
Adobe Community Professional ,
Mar 15, 2018

Copy link to clipboard

Copied

That link is to Rick Stone's RoboWizard site and it is now a bit misleading as, since the link was created, Rick's site has changed from using WebHelp to using a Responsive layout. As you browse the pages from the TOC there, the link will change in the same way as the RoboHelp Tour on my site, also a Responsive layout.

The link to the RoboHelp Tour is http://www.grainge.org/pages/authoring/rh_tour/ ​but note how it changes as it opens and as your navigate the TOC.

The script Rick refers to is simply one that copies a URL to your clipboard so that when you paste it into your browser, the help opens at the required page with the TOC and toolbar. Had the site still been WebHelp, what you would have seen was a direct link to a specific topic. Also if you had then browsed to other topics, that URL would again not have changed. In changing the help type, Rick had to change all those URLs so you cannot test that now.

In the demo I put up, the link www.grainge.org/demos/WebHelp/index.htm#topic_three.htm will open Topic Three rather than the default page above but then note it stays showing the same URL.

If you change from WebHelp to Responsive help, your developers would need to change the calls to any context sensitive topics so do liaise with them before doing so.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 15, 2018 0
Adobe Community Professional ,
Mar 19, 2018

Copy link to clipboard

Copied

Before I pull the demo from my site, please confirm that you have tried the links in the previous post and seen the behaviour I described.

By way of explanation as to why the link doesn't change, when you call webhelp you are calling a page that has three frames, one for the TOC, one for the toolbar and one for the topic. That page with three frames never changes, it is the topic within one of the frames that changes. If you used the true URL for that, you would see the topic without the TOC and toolbar. There would then be a Show link to access the tripane layout.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 19, 2018 0
Explorer ,
Mar 19, 2018

Copy link to clipboard

Copied

Yes, I have seen the link  www.grainge.org/demos/WebHelp/index.htm#topic_three.htm and it is showing the same URL as we navigate through the topics.

BUT the link  http://www.grainge.org/pages/authoring/rh_tour/ is showing the changing URL as we navigate through the topics.

How have you done that? Please let me know step by step.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 19, 2018 0
Adobe Community Professional ,
Mar 19, 2018

Copy link to clipboard

Copied

As I said, the RoboHelp Tour uses one of the Responsive Layouts, it is not a WebHelp output. It's a different output that you will see in the Outputs Pod.

Also note that as I said above, whilst it is simple enough to generate a different type of output, any calls your developers make will need to be changed.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 19, 2018 0
Explorer ,
Mar 19, 2018

Copy link to clipboard

Copied

What is the difference between Webhelp output and Responsive Layout..Have never used but will try to generate and see what happens...Does it also generate html files?

Don't know whether my developers will agree for a Responsive layout output...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 19, 2018 0
Adobe Community Professional ,
Mar 19, 2018

Copy link to clipboard

Copied

Two differences really.

First it looks very different. What you call a skin in WebHelp is called a layout in Responsive help. When you start the process in the Output pod, you will pick one of the available outputs. They are quite different from each other. Perhaps open the Employee Care sample project as you can see one already set up. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left. In that project you will also find a topic that explains more about Responsive Help. Yes HTML files are created.

The main difference is that the appearance changes when viewed on different devices such as a tablet or a phone. That happens automatically, you don't need to do anything.

For your developers there is a Calling Help page that includes a link to Willam van Weelden's site and information about calling responsive help.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 19, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

If the only difference is the layout or appearance, then there should not be any problem as our developers require the WebHelp folder in SSL folder after generating...Rest, will confirm after I generate and check all the corresponding files after generation.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Adobe Community Professional ,
Mar 20, 2018

Copy link to clipboard

Copied

Even though the folder structure is the same for WebHelp and Responsive, I

must emphasise the calls are not. There will be work for the developers if

you provide context sensitive help.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

No, we don't provide context sensitive help...

But after generation, I see there two folders which don't exist in Responsive layout but exist in WebHelp:

whgdata and whdata.

I hope that doesn't make any difference.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

Also I need to Publish the Webhelp, for which I used to generate the Help through WebHelp Pro.

I think we can also publish through Responsive Layout.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Adobe Community Professional ,
Mar 20, 2018

Copy link to clipboard

Copied

Additional wh* folders will not make any difference.

WebHelp Pro is only for use where RoboHelp Server is also installed on the server where the help is published. Do you have RoboHelp Server?

If you do, then I believe only the latest version supports responsive layouts.

The responsive layouts do have some additional features such as favorites and improved search. These are described in the sample projects and in the RoboHelp Tour on my site.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

Yes, we have Robohelp server installed on another system so we just have to login with our username and password to the server and we can publish through WebHelp Pro..I guess the server version is 8.0 or 9.0... I am not sure..Will have to check..

So, can I publish through the Responsive Layout? Will try that and if it works, then it would be great...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

Also, I am facing an issue in publishing through WebHelp Pro..Will discuss in a new thread...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Adobe Community Professional ,
Mar 20, 2018

Copy link to clipboard

Copied

Yes, we have Robohelp server installed on another system so we just have to login with our username and password to the server and we can publish through WebHelp Pro

Egh? You cannot publish a responsive output through a webhelp pro output. It's like talking about publishing through Word, they are entirely different outputs.

Only RoboHelp Server 10 supports publishing a responsive output.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

Egh? You cannot publish a responsive output through a webhelp pro output. It's like talking about publishing through Word, they are entirely different outputs.

Sorry, but I did not get you...Currently, I am publishing through WebHelp Pro. We have Robo server 9.0 installed on another system.,,So, I just login with my username and password in my system and publish.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Explorer ,
Mar 20, 2018

Copy link to clipboard

Copied

I hope the same is possible through Responsive Layout.....If not through RoboServer 9.0, then we can upgrade it to 10.0 version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0
Adobe Community Professional ,
Mar 20, 2018

Copy link to clipboard

Copied

It sounded like you thought you could use a WebHelp Pro output in the Output pod to generate a responsive output. What I was trying to convey is the two outputs are entirely different so trying to publish a responsive output through a WebHelp Pro layout would not work.

With Responsive there is no Pro version but it will only work properly on RoboHelp Server if you have Version 10.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 20, 2018 0