What would cause two topics to repeatedly disappear from a project?

New Here ,
Aug 12, 2015

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I am using RoboHelp 11.0.0.179. There are two topics in my project that repeatedly disappear from the project. They do appear in the generated help without graphics. I can find them in Windows Explorer in the RoboHelp folder that holds all of the other topics. When I re-import them, they will remain in the project until I close RoboHelp. When I reopen the project, they are missing again.

We use Subversion to store our source files. When I look back at the Subversion log, I can see that these files have been re-added to RoboHelp several times by my predecessors.

I was able to find several related threads from 2008 and 2010, but following the advice in them led me nowhere. (Please do not tell me to stop using SVN. I don't control how we store our source files.)

Has anyone else had this problem, and more importantly, is there a solution?

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What would cause two topics to repeatedly disappear from a project?

New Here ,
Aug 12, 2015

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I am using RoboHelp 11.0.0.179. There are two topics in my project that repeatedly disappear from the project. They do appear in the generated help without graphics. I can find them in Windows Explorer in the RoboHelp folder that holds all of the other topics. When I re-import them, they will remain in the project until I close RoboHelp. When I reopen the project, they are missing again.

We use Subversion to store our source files. When I look back at the Subversion log, I can see that these files have been re-added to RoboHelp several times by my predecessors.

I was able to find several related threads from 2008 and 2010, but following the advice in them led me nowhere. (Please do not tell me to stop using SVN. I don't control how we store our source files.)

Has anyone else had this problem, and more importantly, is there a solution?

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Aug 12, 2015 0
LEGEND ,
Aug 12, 2015

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Hmmm, if I were in your shoes, I think the first troubleshooting step would be to create a new project that is not in source control and add the topics to the new project. If they seem to "stick", it would seem to indicate there is something amiss with the source control. If not, there would be something about the topics that needs looking at.

The other test would be to create one single new topic in the project. If it "sticks", again, it would seem to point to something needing to be addressed with the problem topics. File name using odd characters, etc.

Cheers... Rick

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Aug 12, 2015 0
Participant ,
Aug 12, 2015

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I'd suggest re-creating the two topics under entirely new filenames, taking care to avoid non-letters or non-numbers in the filename. Create a note that indicates the new files are substituting for the older topics that were creating problem with source control.

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Aug 12, 2015 0
Adobe Community Professional ,
Aug 12, 2015

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Do you have the setting "Clear project cache (.cpd file) before opening any project" turned on? My stylesheet vanishes whenever I delete the cpd, and on previous projects I've had problems with images vanishing. I have no idea why it happens, but I do have sort of a workaround, although it's messier with source control.

Let me know if you have that setting turned on (or if you delete the cpd file manually) and I'll post back with instructions.

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Aug 12, 2015 0
New Here ,
Aug 13, 2015

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We were able to work around the problem by creating a new topic and and copying the information over to it. Then we deleted the original topics that kept disappearing.

We still have no idea what caused the problem with those two topics in the first place, but at least for now, we think we've solved the problem.

Thanks, everyone, for you help!

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Aug 13, 2015 0