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When I am trying to open some of my books in Google Chrome some topics are not opening, how to I resolve this?

New Here ,
Aug 17, 2018

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When I am trying to open some of my books in Google Chrome some topics are not opening, how to I resolve this?

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When I am trying to open some of my books in Google Chrome some topics are not opening, how to I resolve this?

New Here ,
Aug 17, 2018

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When I am trying to open some of my books in Google Chrome some topics are not opening, how to I resolve this?

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Adobe Community Professional ,
Aug 17, 2018

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I can't check right now but I think there was a similar post recently.

It would help to know your version of RoboHelp and the output.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Engaged ,
Aug 23, 2018

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What output are you using? Is it Webhelp? If so, it's a known issue in Chrome that was introduced by an update to the browser earlier this year. You can resolve it via the following steps:

1. Open C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\WebHelp5Ext\template_stock

2. Make a backup copy of whthost.js

3. Edit original file with Notepad++

4. Replace (line 872):

    sText = sText.replace("\n", "");

    with:

   

    sText = sText.replace(/\n/g, "");

5. Save the changes. No restart necessary; the fix will be included the next time Webhelp is generated.

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Explorer ,
Dec 12, 2018

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I have the same issue, using RH 2017.  I tried changing whthost.js with the above, and no luck.  Our help is called from the web server, and when we click the Show link from the topic in Chrome, it is then that the TOC books do not open. And the Contents pane does show the dreaded "javascript:void" error.

Here's a clue that we found out  -  the TOC behaves correctly in Chrome version 56 but NOT in Chrome version 71. Very interesting - but not necessarily an answer, since we can't ask our system's users to use an older version of Chrome just to get the TOC to work!

I am now experimenting with changing various options on the WebHelp generation window - such as turning off Synchronizing Table of Contents.  So far nothing has corrected the issue. An RH Tech Support spent some time with my issue here, and as much as we tried (also changing whthost.js) we couldn't get it to work in Chrome.

Thanks!

Susan

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Adobe Employee ,
Dec 12, 2018

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Hi Susan,

just to go sure: Are we talking about the very old WebHelp output option here, or about the modern HTML5 output?

*Stefan.

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Explorer ,
Dec 12, 2018

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Hi, Stefan.

Should be the modern HTML5 output.  With RoboHelp 2017 plus latest second patch.

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Adobe Employee ,
Dec 12, 2018

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Ah, no, that’s the old “WebHelp” output. This one is really very old and a lot of modern browsers struggle with it.

Can you try the newer “Responsive HTML5? output once?

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Explorer ,
Dec 12, 2018

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THANK YOU, STEFAN!!  It works when I generate in Responsive HTML5 SSL!!  After we regenerated, we copied our new output to the folder where the system accesses the help files.  And when we opened our system in Chrome, opened a help topic, then clicked the link to see the full help viewer - our TOC / Contents pane was usable, with the current topic already expanded.  All the "books" were then expandable!

Our next test will to confirm this works when the help is retrieved and installed with the system in regular way.  But we think it will work.

Plus we learned about "new" functionality of RH that we never tried.

Thank you again!

Susan

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