Where can I download RoboHelp 2015 from within the Adobe website after having purchased a valid software license certificate?

Explorer ,
Oct 30, 2015

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Hi!


I couldn't find a valid download link of RoboHelp 2015 from within the Adobe website. Can anyone help?

My company has purchased a formal software license certificate for me. So, I have a valid WIN Serial Number already.

David

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1 Correct Answer

Explorer , Nov 02, 2015
陳文翔 Explorer , Nov 02, 2015
Dear Adobe Support Team,The update problem was solved. Thanks for all your great support.David

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Adobe Employee ,
Oct 30, 2015

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Moving to RoboHelp

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LEGEND ,
Oct 30, 2015

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Simply download the trial version and on installing, provide your serial number: Try Robohelp

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Explorer ,
Oct 30, 2015

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Is there a faster way to download such a big file?

I found the download speed is extremely low (sometimes is even down to zero and/or stops automatically; see the image capture below). But at the same time, my other webpages load as fast as usual.

Download Status.png

David

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Explorer ,
Nov 01, 2015

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Hi!

Last Friday (Oct 30) the download was not successful. Today (Nov 2) the situation even got worse. The estimated download time (3214h) is really unbelievable (see the progress below).

David

Download Status 1102.png

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Adobe Employee ,
Nov 01, 2015

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Hi,

As can be deciphered from the image, you are downloading English RH version.

Please specify the OS and it's language. Is it Japanese or English?

I have tried on Win 7 English and it is a matter of 1 or 2 minutes at my end.

Regards,
Surbhi Maheshwari

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Explorer ,
Nov 01, 2015

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Dear Surbhi,

I am downing the RH 2015 English version to be used on my new HP laptop (Win 10).

So far I have been downloading it for more than 4 hours, but the status has not much changed (see the screen capture below).

Download Status 1102 - 1.png

David

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Explorer ,
Nov 02, 2015

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Dear Surbhi,

Can you send a zip/ISO file of the complete RH 2015 program via a cloud file sharing system?

It's been 6 hours so far. Regretfully the download status is still like this (as shown below).

Download Status 1102 - 2.png

David

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Adobe Employee ,
Nov 02, 2015

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Hi David,

Can you please try it from any other browser?

It is working fine at our end and also no other user has reported this issue earlier so I think there is some issue with your machine only.

Regards,
Surbhi Maheshwari

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Explorer ,
Nov 02, 2015

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Dear Surbhi,

Starting last Friday and today, I've tried using 4 different browsers (latest versions of Chrome, Firefox, IE, and Edge) last Friday and toda to download RH 2015. But the results are the same. (Ps. My Internet connection speed is not slow, because I can download other large files such as a 100MB video file in about 5 mins using my laptop last Friday and today.)

David

Download Status 1102 - 3 - Chrome.png

Download Status 1102 - 3 - Firefox.png

Download Status 1102 - 3 - IE.png

David

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Explorer ,
Nov 02, 2015

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Dear Surbhi,


Below is my Internet connection speed test result for your reference.


David


Speed test result.png

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Adobe Employee ,
Nov 02, 2015

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Hi David,

Can you please share your email id?

Regards,

Surbhi Maheshwari

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Adobe Employee ,
Nov 02, 2015

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Hi David,

Greetings from Adobe...!

I have sent a private message to you. Kindly check your inbox. Let me know if you face any issue.

Regards,

Ajit

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Explorer ,
Nov 02, 2015

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Dear Ajit,

Thanks for your info. Fortunately last night my colleague helped download RH 2015 from an Adobe License website (I didn't know the existence of such a site before). Now, the installation on my laptop was successful. But, the update failed for unknown reasons (stopped at about 80%). Can you help? See the screen captures below for details.

Download Update Status.png

Download Update Stopped.png

David

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Explorer ,
Nov 02, 2015

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Dear Adobe Support Team,

The update problem was solved. Thanks for all your great support.

David

Clipboard 8.png

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