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Why, after an upgrade do my recent projects fail to display in Classic 2019?

New Here ,
Jun 16, 2020

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Why, after an upgrade, do my recent projects fail to display in Classic 2019? I have to reload each one using the .xpj file.  Is there a setting that needs set that will avoid this happening in the future?  I hate upgrading!

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Why, after an upgrade do my recent projects fail to display in Classic 2019?

New Here ,
Jun 16, 2020

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Why, after an upgrade, do my recent projects fail to display in Classic 2019? I have to reload each one using the .xpj file.  Is there a setting that needs set that will avoid this happening in the future?  I hate upgrading!

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Adobe Community Professional ,
Jun 16, 2020

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Are you saying that you have applied Update 13?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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New Here ,
Jun 16, 2020

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Yes, and this happened once before.  I hesitate to upgrade because of the extra work it causes to re-establish my projects.

 

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Adobe Community Professional ,
Jun 16, 2020

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A problem has been identified today with Update 13 that affects Classic projects only . Adobe are looking at the best way to resolve this as a matter of urgency. I don't think projects will be damaged and I will have more information tomorrow.

 

I am guessing this is what is behind your problem on the basis it was working before the update. What I am not clear on in your post is you say you have to reload each one using the XPJ file. That is the normal way of opening a project. Are you saying you have to run it twice?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Community Professional ,
Jun 17, 2020

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  1. Uninstall RoboHelp.
  2. Reboot.
  3. Go to https://www.adobe.com/support/robohelp/downloads.html and download Update 12.
  4. Install that and you should find it is working as before.

 

Please report any issues here.

 

Just to recap, this problem does not affect users of RoboHelp 2019 New UI. If you are using both versions and have problems with Classic, then you will need to revert to Update 12 for now.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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New Here ,
Jun 17, 2020

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First of all, I am glad you identified an issue with the latest update.  While I understand that you open a project using the .xpj file, once you start working with the project, it stays in the 'TOC' so every time you open RoboHelp, the project is readily available.  After the latest upgrade, all of my projects no longer displayed in the 'TOC' and the only way I found to recover them was locating the .xpj file and 'reloading' each project.  All well and good if you only have one project, but I have multiple projects I have created and use regularly.

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Adobe Community Professional ,
Jun 17, 2020

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It is Adobe who identified there is an issue, not me.

 

When you say TOC, do you mean the Project Manager pod? That's so that I understand what you are seeing.

 

Let us know if downgrading in the way I have described fixes the problem.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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