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Why does a big animated 4-square image (as shown in the attached image) appear in a responsive HTML output? Is this because I am using a trial version?

Explorer ,
Sep 16, 2015 Sep 16, 2015

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Hi!

Does anyone know why a big animated 4-square image (as shown in the image below) appears in a responsive HTML output? Is this because I am using a trial version?

The image below shows the result after I imported a Word file into a trial version of RoboHelp 2015 and then outputted it to a responsive HTML file.

Your help would be highly appreciated.

David

Watermark on RoboHelp output.png

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correct answers 1 Correct answer

Explorer , Oct 12, 2015 Oct 12, 2015

Dear Ankit,

Thanks. After I applied the fix, the output looks OK now in Chrome, Firefox, and IE. Thanks a lot!

David

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Adobe Employee ,
Sep 17, 2015 Sep 17, 2015

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David,

It is to indicate that the topic is loading, it goes away once the topic is completely loaded.

Is it not going away for you?

Vivek

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Explorer ,
Sep 17, 2015 Sep 17, 2015

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Dear Vivek,

Thanks for your quick reply. Yet, this image never goes away and it shows on every page.

David

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Adobe Employee ,
Sep 17, 2015 Sep 17, 2015

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David,

What web browser are you using?

Does this happen in other browsers too?

-Ankit

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Explorer ,
Sep 17, 2015 Sep 17, 2015

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Hi!

I tried viewing the output in Chrome, Firefox, and IE (all in the latest version) and the results are the same (with the image that keeps loading and rotating).

However, I also tried creating a new project from within RoboHelp and the result is OK. (The rotating image does not appear.)

If needed, I can send you the outputted files (compressed to the 7z/zip format) for further testing and evaluation.

David

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Adobe Employee ,
Sep 17, 2015 Sep 17, 2015

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Yes David, that would be great.

You can use wetransfer.com to send us the files.

Thanks,

Ankit

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Adobe Employee ,
Sep 17, 2015 Sep 17, 2015

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Please send the files to rajpoot(at)adobe(dot)com

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Explorer ,
Sep 17, 2015 Sep 17, 2015

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Dear Ankit,

I've send the original Word file and the HTML output results in the 7z format to you via WeTransfer. Please check.

Notes:

1. This morning I found out that only Chrome and Firefox have this problem, while IE is OK. (This is strange because yesterday the IE result also had the image shown in the middle of the help screen.) See the screen capture below for HTML output comparison result.

2. My laptop is running on Windows 8.1.

3. Chrome version: 45.0.2454.93 m; Firefox version: 40.0.3; IE version: (see screen capture below)

David

Watermark on RoboHelp output problems (on Chrome and Firefox).png

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Adobe Employee ,
Sep 17, 2015 Sep 17, 2015

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David,

Thanks for the data.

I have received the files and will look into it.

Ankit

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Community Expert ,
Sep 21, 2015 Sep 21, 2015

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Whatever Ankit's answer is, it will not be because you are using the trial version. That is fully functional with no watermarks or other restrictions.

When you have the answer, please share it here for the benefit of others.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Sep 21, 2015 Sep 21, 2015

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Dear Peter,

Sure. I will post their answer here once I hear from Adobe Technical Support.

I am actually planning to purchase RoboHelp 2015 for use at work. But, I really need to figure out why the problem happened.

David

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Adobe Employee ,
Sep 23, 2015 Sep 23, 2015

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Hi David,

We have a fix available for this problem. It is currently undergoing testing.

We will deploy it soon.

Regards,

Ankit

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Explorer ,
Sep 23, 2015 Sep 23, 2015

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Dear Ankit,

That's good news. Look forward to receiving the fix soon.

Have a nice day!

David

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Explorer ,
Oct 04, 2015 Oct 04, 2015

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Dear Ankit,

Can you tell me when the fix will be ready?

My RoboHelp 2015 trial version will expire soon. I need to know if this bug can be fixed. If yes, then I should be able to persuade my company to allow me to purchase RoboHelp 2015.

David

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Adobe Employee ,
Oct 04, 2015 Oct 04, 2015

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Hi David,

I apologize for the delay, but the fix is still under testing.

The testing takes time because we need to test our fixes across multiple OS versions and multiple browsers.

This dramatically increases the number of OS/browser/version combinations that need to be tested.

However, please be assured that the bug has been fixed and will be available soon.

Regards,

Ankit

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Adobe Employee ,
Oct 06, 2015 Oct 06, 2015

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Hi David,

Please provide your email address so I can give you the fix. For this, you can send me a private message with your email address.

We will also be including the fix in the next update for RoboHelp.

Regards,

Ankit

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Explorer ,
Oct 06, 2015 Oct 06, 2015

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Dear Ankit,

I've sent you my email address via PM. Thanks a lot!

David

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Explorer ,
Oct 07, 2015 Oct 07, 2015

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Dear Ankit,

Can you try sending me the fix again?

I've checked my email and I only saw the text message you sent as below:

"Dear David,

I have mailed you the bugfix.

When your problem gets solved, please mark my last reply to the discussion thread as success.

Thanks,

Ankit"

Regards,

David

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Adobe Employee ,
Oct 07, 2015 Oct 07, 2015

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Hi David,

Emailed you again.

Thanks,

Ankit

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Explorer ,
Oct 07, 2015 Oct 07, 2015

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Dear Ankit,

Sorry. I still couldn't receive the attachment. Can you send the fix file to a cloud and PM me the shared link instead?

Sincerely,

David

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Adobe Employee ,
Oct 07, 2015 Oct 07, 2015

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Emailed you the download link.

Thanks,

Ankit

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Explorer ,
Oct 08, 2015 Oct 08, 2015

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Thanks. Please also tell me how to install the fix.

Ps. I've unzipped the file and found 5 *.js files. But, I don't know whether there is a standard procedure (sequence) for running these 5 files.

David

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Adobe Employee ,
Oct 08, 2015 Oct 08, 2015

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I have mentioned the required steps in my email.

Thanks,

Ankit

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Adobe Employee ,
Oct 12, 2015 Oct 12, 2015

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Hi David,

Please let us know the results, when you have applied the fix.

Thanks,

Ankit

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Explorer ,
Oct 12, 2015 Oct 12, 2015

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Dear Ankit,

Thanks. After I applied the fix, the output looks OK now in Chrome, Firefox, and IE. Thanks a lot!

David

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