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Why have all the fonts disappeared from the drop-down list in RoboHelp 11

Community Beginner ,
Feb 02, 2017

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All of a sudden, there are no fonts available from the drop-down list on the toolbar; just Times New Roman is available.

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Why have all the fonts disappeared from the drop-down list in RoboHelp 11

Community Beginner ,
Feb 02, 2017

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All of a sudden, there are no fonts available from the drop-down list on the toolbar; just Times New Roman is available.

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HTML5 layout

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Adobe Community Professional ,
Feb 02, 2017

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What point version of RH? What changes have been made to your machine? Can you see other installed fonts in other applications?

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Adobe Community Professional ,
Feb 02, 2017

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I have seen this happen very occasionally. Just close and reopen the project. It should all be OK again.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Feb 02, 2017

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Hi Peter, I just tried that and it’s still the same.

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Adobe Community Professional ,
Feb 02, 2017

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Ok, that's the current point version for RH11; is it happening with all projects or just one?

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Community Beginner ,
Feb 02, 2017

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It's only happening with that project.

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Adobe Community Professional ,
Feb 02, 2017

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Ah, try renaming or deleting the .cpd file for the project (while RH is closed), then reopen the project.

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Community Beginner ,
Feb 02, 2017

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I will give that a try, and let you know.

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Community Beginner ,
Feb 02, 2017

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No, that didn't help. Maybe I should just create a new project and then copy all of the files, except for the .cpd file, into the new folder.

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Adobe Community Professional ,
Feb 02, 2017

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It's not that simple as you have to import the topics folder by folder and

there's no guarantee that will fix it.

Are the topics looking correct? You say you can see the fonts in Word. How

are you using Word in this connection?

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Feb 02, 2017

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I was only using Word to see if the font list displayed there, which it does. So far, my idea seems to be working. I created a new Project and did the import, then I created a new Table of contents and copied the existing one into the project, and the font list displays. Now I’ll do the same thing with the Index, compile and see what happens.

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Community Beginner ,
Feb 02, 2017

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Looks like it worked to me. Somehow the project must have become corrupted.

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Adobe Community Professional ,
Feb 02, 2017

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If it happens again, perhaps try copying the rhfontset.apj file from a working project. It's possible it was just this file that was corrupted, and copying a new one in will fix things.

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Community Beginner ,
Feb 02, 2017

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Hi Amber, I'll keep this in mind for future reference, but I wound up fixing my own problem by using the process I described above. It's alway good to find another approach to solving a problem, and I didn't know about that .apj file. Thanks for sharing!

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Community Beginner ,
Feb 02, 2017

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Hi Jeff,

I honestly don't know how to find the point version for RoboHelp 11. I can see all of the fonts in MS Word, and I haven't made any changes to my machine. One day the font list was there, and now it isn't.

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Community Beginner ,
Feb 02, 2017

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Just found it; 11.0.4.291

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