Why isn't RoboHelp sold to individuals?

New Here ,
Nov 18, 2020

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RoboHelp subscription should be available for any user, not just for VIP companies and not just through local vendors. It should be on the international website, available for all at an affordable monthly price per person.  The old system of selling this product via vendors is a thing of the past and should be terminated.

Hi John,

 

unfortunately, buying a RoboHelp subscription is not possible on adobe.com for all countries yet, including Israel. We are working on that and more countries will be added one by one.

 

For now, in Israel buying subscription is only possible with the local resellers.

 

Kind regards,

Stefan Gentz 

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Why isn't RoboHelp sold to individuals?

New Here ,
Nov 18, 2020

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RoboHelp subscription should be available for any user, not just for VIP companies and not just through local vendors. It should be on the international website, available for all at an affordable monthly price per person.  The old system of selling this product via vendors is a thing of the past and should be terminated.

Hi John,

 

unfortunately, buying a RoboHelp subscription is not possible on adobe.com for all countries yet, including Israel. We are working on that and more countries will be added one by one.

 

For now, in Israel buying subscription is only possible with the local resellers.

 

Kind regards,

Stefan Gentz 

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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It is available to anyone but only by subscription. What makes you think only corporations can subscribe? Individuals can subscribe. 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 18, 2020 0
New Here ,
Nov 19, 2020

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Okay, so why isn't it available here?

 

https://www.adobe.com/il_en/creativecloud/plans.html

 

I also went to the RoboHelp product page and there it's only available via local vendors. Why local vendors? Why not just grab a subscription online and that's it?...

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Nov 19, 2020 0
Adobe Employee ,
Nov 19, 2020

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Hi John,

 

RoboHelp is not part of Creative Cloud, but the Technical Communication Suite. And yes, it is also available for individuals, not just companies under the Value Incentive Plan (VIP) or Enterprise Term License Agreement (ETLA).

 

From the URL you pasted, I guess you are located in Israel?

Here is the RoboHelp page for Israel: https://www.adobe.com/il_en/products/robohelp.html

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Nov 19, 2020 0
New Here ,
Nov 19, 2020

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Yes, I went to the page:

 

https://www.adobe.com/il_en/products/robohelp.html

 

And then the great quesion: Where is the Buy Subscription button?...

 

Oh, I must arrange for a "call back" from a vendor... And then the vendor says that I must have a VIP number in order to place the order (only for companies), and then the price is $450 per year!

 

Why can't it be like with Adobe DC Pro? With a reasonable monthly subscription that is available for the main page of all of Adobe's products? Why hide Robohelp and make it different in the way it is purchased? Why? Why? Why?

 

I give up.

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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Click the Free Trial button top right.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 19, 2020 0
New Here ,
Nov 19, 2020

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I did, and then, when I want to buy the software just before the trial ends, it leads me to an Adobe.com page where RoboHelp is not even listed.  Then I have to go to through the "local vendor" again (as I described above). 

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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Did you log in to the adobe.com page?

 

If I am logged in I see this.

 

image.png

 

Buy Now takes me to a payment page.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

 
Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 19, 2020 0
New Here ,
Nov 19, 2020

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Yes, I'm logged in, and then when I want to buy as an individual, this is what I get:

 

RoboHelp_unavailable.jpg

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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Unless Stefan can suggest anything better, try

https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options. There's a chat option there.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 19, 2020 0
New Here ,
Nov 26, 2020

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Thank you all for you help, but I simply give up. All I wanted is to buy a subscription online, but it seems that Adobe makes some of its products, like RoboHelp, unattainable in a simple manner. 

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Nov 26, 2020 0
Adobe Employee ,
Nov 26, 2020

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Hi John,

 

unfortunately, buying a RoboHelp subscription is not possible on adobe.com for all countries yet, including Israel. We are working on that and more countries will be added one by one.

 

For now, in Israel buying subscription is only possible with the local resellers.

 

Kind regards,

Stefan Gentz 

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Nov 26, 2020 0
Adobe Community Professional ,
Nov 26, 2020

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Did you try the Support link? That should have resolved it for you.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 26, 2020 0