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Word Output - stuck on Patching topic

Explorer ,
Dec 23, 2019

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RH 2019, all patches installed. 

When I output to Word, it works using the sample reimagined project.

But when I use a project I have created myself, it starts to generate but gets stuck when 'patching topics'.

Anyone know how to get past this? 

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New UI, Output presets

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Word Output - stuck on Patching topic

Explorer ,
Dec 23, 2019

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RH 2019, all patches installed. 

When I output to Word, it works using the sample reimagined project.

But when I use a project I have created myself, it starts to generate but gets stuck when 'patching topics'.

Anyone know how to get past this? 

Topics

New UI, Output presets

Views

142

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 23, 2019

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New UI or Classic? Fresh project in RH2019 or upgraded from older version?

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Adobe Community Professional ,
Dec 23, 2019

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RoboHelp Reimagined doesn't ship with Classic so must be new UI.

 

Try creating a master page with default.css applied and selecting that in preset. Styles will be rubbish but the objective is to see if it generates.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Dec 24, 2019

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the new ui and a new project. no import. 

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Explorer ,
Dec 24, 2019

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Yes, it generates with the default css. 

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Adobe Community Professional ,
Dec 24, 2019

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So the issue is something in your project - the traditional troubleshooting method is to take a copy of the project & remove topics and see if it goes through (usually the divide by 2, toss half & see approach)

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