Word Output - stuck on Patching topic

[#1]

RH 2019, all patches installed. 

When I output to Word, it works using the sample reimagined project.

But when I use a project I have created myself, it starts to generate but gets stuck when 'patching topics'.

Anyone know how to get past this? 

[#2]

RH 2019, all patches installed. 

When I output to Word, it works using the sample reimagined project.

But when I use a project I have created myself, it starts to generate but gets stuck when 'patching topics'.

Anyone know how to get past this? 

[#3]

New UI or Classic? Fresh project in RH2019 or upgraded from older version?

[#4]

RoboHelp Reimagined doesn't ship with Classic so must be new UI.

Try creating a master page with default.css applied and selecting that in preset. Styles will be rubbish but the objective is to see if it generates.

[#5]

the new ui and a new project. no import. 

[#6]

Yes, it generates with the default css. 

[#7]

So the issue is something in your project - the traditional troubleshooting method is to take a copy of the project & remove topics and see if it goes through (usually the divide by 2, toss half & see approach)