Working on both Windows and Mac

New Here ,
Nov 19, 2020

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Hi, 

 

I have been working on a Robohelp project on my PC. The team has now moved to Mac so I've installed a trial version of Robohelp for Mac, so I can continue to work on my project. However, it won't open at all and I continuously receive an 'Application Error'. 

 

Are projects created on PC not compatible with the RH20 Mac version? 

Please advise as this is a showstopper for me. 

Thanks,

Caro

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Adobe Community Professional ,
Nov 19, 2020

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I have branched this into a separate post as I think that will work better.

 

I have reached out to Adobe for an answer. Standby!

 

Meantime do you get the same if you open one of the sample projects and can you create a new project?

_______________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Nov 19, 2020

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Also, what version of o/s is the Mac running? - we've been seeing reports of issues with Big Sur.

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Adobe Community Professional ,
Nov 19, 2020

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If Big Sur is the issue, that has been reported to Adobe and will be fixed in an update due very soon. Please confirm whether or not Big Sur is the issue as if it is something else, that needs to be addressed as well.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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