I'm using RoboHelp 2020 and publishing to Zendesk. I was successful in getting the projects into Zendesk, but I'm having trouble with revisions not showing. RoboHelp says everything published, but Zendesk articles only show some updates in any given article. If I have an article with two or more revisions, only one or two will show, not all of them.
I've tried different browsers, refreshing, clearing cache, and waiting overnight. My guess is there is an issue with the way RoboHelp interacts with the Zendesk API, but can't get any help from Zendesk. Any ideas?
This is a new feature so not many forum supporters with experience of this. I can only suggest you try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.
See www.grainge.org for free Authoring and RoboHelp Information
While I did successfully resolve the issue, I never really found the silver bullet. I made several versions of my TOC until I found one that gave the best results. I also made changes to each topic status. Still, publishing often resulted in 404 and 503 errors for random topics. I found that if I republish, there were fewer errors each time. After three to four publishings, all topics finally updated successfully for each of my outputs. I think there is still some work to be done on how RoboHelp uses the Zendesk API.