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Adobe Stock Team subscriptions and access problem

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Hello, I'm ultimately unsure if this is my misunderstanding due to Adobe documentation or if I'm doing something wrong. I have an annual contract with (2) Adobe Stock subscriptions. One for 40 assets a month, and another new one for 750 assets per month. I have listed the admin account as the user under both products to attempt to activate Stock per this Adobe help page to assign users to Adobe Stock for teams .

 

Issue 1?: when I go to stock.adobe.com, I see plan credits instead of assets. There's another Adobe help page (under Common Questions > Adobe Stock for Enterprise and Teams, then under "Adobe Stock for Teams > How should I activate the Adobe Stock Plan for teams that I purchased recently?) that shows assets instead of credits under the user profile so I'm confused here. To further my confusion, our team license history shows credits being used instead of assets.

 

Issue 2: Auto assignment. For URL-only access, when I go to the product access URL generated by the system, I receive the following error message: "Your apps cannot be set up at this time. The product you are attempting to access is currently unavailable from your organization. Contact your IT Administrator for assistance." Pressing the continue button takes me to a blank web page with the address https://creative.adobe.com/starter/ccstock.

 

Am I misunderstanding? I tried to get help via chat support within our admin console, but they disconnected without fully answering my questions and concerns. 

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2024 Mar 15, 2024

@ddil88544548 Thank you very much for reporting to us. 
1. Regarding to "Credits" & "Assets" display, this is displayed based on user's plan/package with Adobe. For example, sometimes we have to display plan credits and credit packs at same time, there need to be some difference between these credits. 
2. With new purchased plans, it might take couple minutes/hours for you to be able to change it. Please contact customer support if you still can't access it after 24 hours. 

 

Hope this helps,

-EB

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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@ddil88544548 Thank you very much for reporting to us. 
1. Regarding to "Credits" & "Assets" display, this is displayed based on user's plan/package with Adobe. For example, sometimes we have to display plan credits and credit packs at same time, there need to be some difference between these credits. 
2. With new purchased plans, it might take couple minutes/hours for you to be able to change it. Please contact customer support if you still can't access it after 24 hours. 

 

Hope this helps,

-EB

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