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Bought Wrong Image

New Here ,
Oct 29, 2023 Oct 29, 2023

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Hello,

 

I accidentaly bought asset #202074070 thinking it was a part of my 10 credits 30-day trial.

 

I'd like a refund. I've never used the image and I'm trying to return it from the moment it was charged in my credit card.

 

Thanks and sorry for the inconvenience.

Bug Unresolved
TOPICS
License History , Licensing Regret

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correct answers 1 Correct answer

Community Expert , Oct 29, 2023 Oct 29, 2023

This is a premium image. You got asked specifically if you wanted to licence that asset and you confirmed that. 

 

I suggest you contact customer care. They may be able to help you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

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Community Expert ,
Oct 29, 2023 Oct 29, 2023

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This is a premium image. You got asked specifically if you wanted to licence that asset and you confirmed that. 

 

I suggest you contact customer care. They may be able to help you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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