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Can't download Standard License Assets

Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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I had been trying to download assets from Adobe Stock for more than a week with no success: I tried different browsers, different devices, allowing pop-ups, etc.. and nothing worked. Until I tried downloading the Extended License version, and it worked! The issue is I only need the standard license, and the extended license is 8 credits instead of one. 

 

Is there a way to fix this issue? Or a reason I would only be able to download the extended license version?

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1 Comment
Adobe Employee ,
Nov 13, 2023 Nov 13, 2023

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Hello @Astrid29606229inma, we are sorry for your experience. We have recently identified an issue where certain Enterprise users can't license standard assets. We team is working on it right now. Please expect a fix in the next few days. 

 

Thank you for you patience. 
-EB

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