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Free image license not responding

New Here ,
Oct 22, 2023 Oct 22, 2023

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Hello! I'm currently encountering a problem, When I use Adobe stock's free image gallery, When pressing free authorization, it will not respond and cannot authorize normally. However, images that have been authorized by the original database can be downloaded normally. I would like to ask what is the problem that prevents free images from being authorized?

 

你好!
我目前遇到一個問題,
當我使用Adobe stock的免費圖片庫時,
按免費授權時,它不會響應,無法正常授權。
但經過原庫授權的圖片可以正常下載。
請問是什麼問題導致免費圖片無法授權?

您好!我目前遇到一個問題,當我使用Adobe Stock的免費圖庫時,點擊免費授權時,它沒有反應,無法正常授權,但不知資料庫已經授權的圖片是可以正常下載的。想詢問一下這是什麼問題影響免費圖片無法授權?

33098116cvee_1-1698033501451.png

 

Bug Unresolved
TOPICS
Licensing Regret

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correct answers 2 Correct answers

Adobe Employee , Oct 26, 2023 Oct 26, 2023

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

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Adobe Employee , Oct 24, 2023 Oct 24, 2023

Hi,我是 Adobe Stock 的產品經理,謝謝您的回報此問題,目前我們正在調查/處理這個授權問題。在我們調查的同時,您可以從網站下方切換地區至其他地區(例如:美國),即可暫時解決此問題。非常不好意思造成不便,我們會盡快解決此問題。

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6 Comments
Community Expert ,
Oct 23, 2023 Oct 23, 2023

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Try using a different browser. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 23, 2023 Oct 23, 2023

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MAGGIE000_0-1698113073841.png
我換使用Microsoft Edge瀏覽器
但依然出現問題無法使用QQ

I switch to Microsoft Edge browser
But there is still a problem and cannot be used

 

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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I've tried and it worked for me, without a problem. Are you behind a corporate firewall? What is your region/country?

 

Did it work before, or is this the first time you try to licence?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 24, 2023 Oct 24, 2023

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我也找好久,下方國家改英文介面,就可以免費授權下載了~

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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Hi,我是 Adobe Stock 的產品經理,謝謝您的回報此問題,目前我們正在調查/處理這個授權問題。在我們調查的同時,您可以從網站下方切換地區至其他地區(例如:美國),即可暫時解決此問題。非常不好意思造成不便,我們會盡快解決此問題。

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

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