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Help on .Ai vector

New Here ,
Jan 03, 2024 Jan 03, 2024

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Hello everyone, hope you're well!
I bought this image from Adobe Stock hoping it would be transparent without a background
But it turned out to be as it is in the attached picture.


Of course, I've got a vector file. Please help with this topic

Haitham Salem. 
Networks engineer.

Best wishes Screenshot 2024-01-03 141318.png

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correct answers 1 Pinned Reply

Adobe Employee , Jan 03, 2024 Jan 03, 2024

Hello @HiTHam, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the vector.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is n

...
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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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The checked background does indeed imply transparency. Did the title or keywords indicate that it was transparent? 

Perhaps @Contributor1  can advise regarding your request for credit.

Jill C., Forum Volunteer

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Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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Hello @HiTHam, I see the issue you're referencing and have sent these details to be reviewed internally. I've provided details below to request a refund as I don't have the ability to refund this type of license. Thank you for the report and sorry for the problem with the vector.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies

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